Practice Management Analyst

Job Title: Practice Management Analyst

Location: Union (UNC)

Department Name: Patient Access Services

Req #: 0000205673

Status: Salaried

Shift: Day

Pay Range: $60,000 - $85,000 per year

Pay Transparency:

The above reflects the anticipated per year salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Practice Management Analyst is a critical role in supporting functions of scheduling and registration. This position supports providers and families in scheduling and registration functions.

Qualifications:

Required:

• Associates Degree
• Proficiency with internet-based technologies including Microsoft office, data entry, and navigation of multiple applications

Preferred:

• Bachelor s degree
• Experience with electronic medical records

Essential Functions:

• Build, manage and optimize outpatient clinician templates according to leadership's specifications
• Run regular audits and reports to ensure outpatient Patient Access Services (PAS) department compliance with scheduling guidelines
• Manage assigned process improvement projects within outpatient scheduling and registration in an effort to streamline processes
• Develop and implement standardized education for outpatient scheduling and registration
• Report and analyze operational statistics as needed
• Manage centralized call out line to alert local team members and families of last-minute provider call outs
• Serves as a liaison between outpatient Patient Access Services, Insurance Verification, Credentialing, Strategic Improvement and call center vendor
• Supports customer service and promotes a positive patient experience by addressing the immediate scheduling concerns of patients and families
• Utilizes HRO principles, inclusive of AIDET, Five Tones, and validate and verify to provide excellence in customer service and the patient experience.
• Able to think creatively and proactively while maintaining adherence to guidelines, policy and procedures.
• Actively participates in meetings and huddles with offsite vendor and the onsite local teams
• Works effectively with others, manages time efficiently and proactively problem solves
• Other duties as assigned

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to:

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
• .and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer