New

Program Assistant

University of North Carolina - Chapel Hill

$45,747-$50,831
Grade: 10

remote work

United States, North Carolina, Chapel Hill

104 Airport Dr (Show on map)

Jul 21, 2025

Posting Information

Department	SW-Research Projects-382000
Career Area	Administrative/Clerical Support
Is this an internal only recruitment?	No
Posting Open Date	07/21/2025
Application Deadline	08/04/2025
Position Type	Permanent Staff (SHRA)
Position Title	Admin Support Specialist - Advanced
Salary Grade Equivalent	NC10 / GN08
Working Title	Program Assistant
Position Number	00052838
Vacancy ID	P020430
Full-time/Part-time Permanent/Time-Limited	Full-Time Time-Limited
If time-limited, estimated duration of appointment
Hours per week	40
Work Schedule	Monday-Friday 8:00AM-5:00PM
Work Location	CHAPEL HILL, NC
Position Location	North Carolina, US
Hiring Range	$45,747-$50,831
Pay Band Information

Position Summary Information

Be a Tar Heel!
Primary Purpose of Organizational Unit	The Family and Children's Resource Program within the School of Social Work develops curricula, publications, and customized solutions for child welfare social workers and other human services professionals. We use innovative training, capacity-building, and facilitation to help organizations increase their impact on the families and communities they serve. We work with organizations to develop and deliver customized products and services to improve outcomes at the family, agency, and community levels.
Position Summary	This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station. This position will perform a variety of work functions primarily to include: Process and track payment requests, consultant payments, subcontractor invoices, gift cards, memberships, etc., and regular bookkeeping activities. Make travel arrangements, prepare faculty, staff, and student intern's travel requests and expense reports and reconcile faculty and staff's travel and expense cards transactions. Handle training logistics for FCRP child welfare and consulting training events This includes: data entry, locating training sites, event planning, assisting with financial processing, utilizing computer software tools of data tracking, reporting and analysis, and as assigned assisting in special projects. Based on in-depth knowledge of the organization's training program, policies and procedures as well as of the training information system, this position is responsible for processing registrations, and resolving and anticipating problems with registrations demands and provide recommendations for solutions. This position is responsible for daily written and verbal communication with clients and public users of training information system database. The number of clients as an audience for written and verbal communication about training policies and procedures has doubled. Serve as front line contact for the FCRP program, conveying information and problem-solving in person and via telephone/electronic means to individuals and groups including faculty, staff, stakeholders and state funders. Provides verbally and in writing explanations of program and procedural information to faculty, staff, training participants and others. Contacts training participants, vendors and others to provide or obtain information. Again, in order to serve this client population, the person in this position must have in-depth knowledge of the curriculum offered and the organization's policies and procedures. Four thousand (4,000) of these clients register for yearly 100 training events. The number of clients is expected to continue to increase. New responsibilities include managing conference room schedule and providing orientation to meeting attendees on how to use communication equipment. In addition, based on extensive knowledge of the child welfare training system database, this position will compile training statistics (e.g., training location, attendance, frequency) for reports and in preparation of training calendar meetings. The person in this position will continue to actively participate in training calendar meetings. Compose professional, clear, concise and grammatically correct information through email and other written correspondence directed to individuals and groups including clients, faculty, staff, training participants, stakeholders and state funders. This includes verbal, written, and electronic communication with professional entities as well as the School's Business Office, Information Technology, Facilities Services, NC Division of Social Services, and 100 county Department of Social Services. Carefully proofreads and edits work prior to sending. Selects, understands and fully applies features of a variety of software programs, office tools and equipment, and training system databases. A new responsibility includes monitoring, reviewing and editing the written content of FCRP website and other social media outlets (e.g., LinkedIn, Instagram, Facebook). Work requires knowledge of policies, procedures and information systems in order to communicate and process information. Range of duties include verifying data, report writing, summarizing and reconciling information, record management, data collection, compilation and analysis of training evaluations and compilation of data for statewide training information system. This position is a full-time, hybrid role requiring at least 3 days per week in-person attendance.
Minimum Education and Experience Requirements	High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
Required Qualifications, Competencies, and Experience	Excellent communications skills, both verbal and written, are required. The person in this position needs strong customer service skills and ability to work as part of a team. Must possess excellent skills using Microsoft Office Suite software tools including Outlook, Word, Excel, and PowerPoint. The applicant must demonstrate effective communication and interpersonal skills and the ability to work well with both technical and non-technical staff and students. The person in this position must be organized and detailed-oriented. The person in this position should be self-starter, able to manage time and work independently. Ability to multi-task and to identify priorities in order to meet deadlines.
Preferred Qualifications, Competencies, and Experience	Experience using learning management systems and tracking database systems. Experience in business and records administration and financial management. Effective decision-making, communication, planning, and organizational skills.
Required Licenses/Certifications
Special Physical/Mental Requirements	Must have the ability to move heavy supply boxes/training materials and to travel.
Campus Security Authority Responsibilities	Not Applicable.
Position/Schedule Requirements
Special Instructions
Quick Link	https://unc.peopleadmin.com/postings/303925

Contact Information

Office of Human Resources Contact Information	If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.
Equal Opportunity Employer Statement	The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.