Associate Director Clinical Operations Urgent Care

Opportunities with Optum in the Tri-State region (formerly CareMount Medical, ProHEALTH New York, Crystal Run Healthcare and Riverside Medical Group). Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey and Connecticut. Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best. Join a dynamic health care organization and discover the meaning behind Caring. Connecting. Growing together.

The Associate Director of Clinical Operations, Urgent Care is responsible for managing multiple practice operations throughout our region. This role encompasses a broad range of operational disciplines including support staff management; front-office operations; clinical operations; supply services; patient relations; oversight of practice budgets; P&L; solid analytical skills; and regulatory compliance. The Associate Director will demonstrate a track record of accomplishment in healthcare operations and personnel supervision within a group practice environment and will be responsible for operational and financial performance for assigned practices. This position reports to the Director of Operations.

Primary Responsibilities:

• Overseeing all operational functions of assigned groups
• Creates an environment which is consistent with the company's values and objectives
• Establishing and achieving financial, customer service goals for the assigned divisions
• Staying current on volume, revenue cycle and coding reporting and advising engagement when necessary
• Responsible for the clinical services strategic mission
• Supporting and rolling out organizational goals and initiatives
• Provides leadership and serves as a mentor and a coach to Practice Managers and staff
• Assesses, monitors, and develops office manager's skill levels to ensure they meet quality standards in collaboration with the VP Nursing. Assesses, monitors, and develops Urgent Care Nursing Supervisor and nursing staff's skill level to ensure they she/he meets quality standards
• Assists the Director of Operations in providing training to achieve positive patient outcomes, employee satisfaction, customer service and clinical excellence
• Ability to develop and execute business plans and achieve strategic marketing and operating goals
• Developing department workflows to increase volume
• Schedule optimization/increasing access when possible
• Drive clinical integration amongst Urgent Cares, ASCs, Radiology, Lab and Practices
• P&L Management for assigned groups
• Staffing and requisition management - assess staffing models, reviewing overtime usage, coverage troubleshooting
• Practice growth strategy development
• Developing patient panels for providers - referrals, provider to provider relationships, department meetings etc.
• Assessing opportunities to plug in new providers and managing credentialing and onboarding processes
• Performs other duties or special projects as assigned
• Reviewing Epic reporting and workflows

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of supervisory/management experience
• Experience with healthcare operations leadership
• Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Teams and other web-based applications. Epic experience a plus. May produce complex documents, perform analysis, and maintain databases
• Driver's License and access to reliable transportation

Preferred Qualfications:

• Master's degree

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $110,200 to $188,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.