New 
Patient Experience Coordinator
 Mercer University | |
sick time
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 United States, Georgia, Macon | |
 Jul 19, 2025 | |
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Patient Experience Coordinator Application Instructions: External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page. IMPORTANT: Please review the job posting and load ALL documents required in the job posting to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your Resume/CV, references, cover letter, and any other supporting documents required in the job posting. The " My Experience" page is the only opportunity to add your required supporting document attachments. You will not be able to modify your application after you submit it. Current Mercer University Employees: Apply from your existing Workday account. Do not apply from the external careers website. Log in to Workday and type Jobs Hub in the search bar. Locate the position and click Apply. Job Title: Patient Experience Coordinator Department: Behavioral Health and Developmental Disabilities College/Division: School Of Medicine Primary Job Posting Location: Macon, GA 31207 Additional Job Posting Locations: (Other locations that this position could be based) Job Details: Mercer University's Department of Behavioral Health and Developmental Disabilities is searching for a Patient Experience Coordinator. Responsibilities: Working under the supervision of the Center for IDD Care Nurse Manager, the Patient Experience Coordinator serves as a vital support to patients and their families as they navigate the complexities of illness, injury, disability, trauma, or hospitalization. This position is focused on addressing the psychosocial needs of patients, including mental, emotional, and social aspects, to ensure a compassionate and supportive care environment. The Patient Experience Coordinator functions as a bridge between patients, families, and the interdisciplinary healthcare team, with a special focus on patients with intellectual and developmental disabilities (IDD). Qualifications: A Registered Behavior Technician (RBT) certification or an associate's or bachelor's degree in behavioral health, psychology, social work, or a related field and six months of experience in a clinical setting are required. Candidates must have experience with EMR, Microsoft Products, and be CPR certified. Knowledge/Skills/Abilities:
Background Check Contingencies: - Criminal History Check Documents: - Resume - Cover Letter - List of three professional references with contact information About Mercer University Founded in 1833, Mercer University is a distinguished private institution recognized for its commitment to academic excellence, leadership development, and community engagement. With campuses across Georgia, Mercer's twelve schools and colleges offer a wide range of undergraduate, graduate, and professional programs. The university cultivates a close-knit, student-centered environment where innovation, service, and personal growth are deeply valued. Mercer's employees are at the heart of its mission, dedicated to advancing innovation, supporting student success, and strengthening both our local and global communities through service. At Mercer, we believe in the power of relationships and the importance of in-person collaboration. Accordingly, our employees are expected to serve in-person as it fosters real-time problem solving, mentoring, and the meaningful connections that strengthen both our work and service to our students and the broader university community. Why Work at Mercer University Mercer University offers a variety of benefits for eligible employees including comprehensive health insurance (for self and dependents), generous retirement contributions, tuition waivers, paid vacation and sick leave, technology discounts, s chedules that allow for work-life balance, and so much more! At Mercer University, a Bear is more than a mascot: it's a frame of mind that begins with a strong desire to make the most out of your career. Mercer Bears do not settle for mediocrity or the status quo. If you're seeking an environment where your passion and determination are embraced, then you want to work at Mercer University. For more information, please visit: https://hr.mercer.edu/prospective/ Scheduled Weekly Hours: 40 Job Family: Staff Clinical Services Non-exempt EEO Statement: EEO/Veteran/Disability To apply, visit https://merceruniversity.wd1.myworkdayjobs.com/en-US/external/job/Macon-GA--31207/Patient-Experience-Coordinator_26-088 jeid-73e910bda253724888a9b715f009d305 | |