PATIENT SERVICES & EXPERIENCE MANAGER, FOOD & NUTRITION (HOSPITAL/HEALTHCARE)

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TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

The Patient Services & Experience Manager plays a key leadership role in managing the day-to-day operations of the Food & Nutrition Services department at a hospital, with a strong focus on enhancing the patient's experience. This position is responsible for ensuring high-quality, patient-centered service delivery, overseeing patient meal operations, and leading training initiatives that promote service excellence and proper etiquette during patient interactions.

This is an exciting opportunity for a dynamic, service-driven professional who thrives in a fast-paced healthcare environment and is passionate about improving the patient's journey through hospitality and operational excellence.

Key Responsibilities:

• Oversee daily operations of patient food services, ensuring timely and accurate meal delivery aligned with dietary requirements.
• Lead initiatives to enhance the patient experience through improved communication, service standards, and staff training.
• Collect and analyze patients' feedback and satisfaction data to identify trends and areas for improvement.
• Develop and implement action plans to address service gaps and elevate patient satisfaction scores.
• Conduct training sessions for frontline staff on patients' interaction, communication etiquette, and service recovery.
• Collaborate with clinical and administrative teams to ensure seamless coordination and consistent service delivery.
• Handle patients' concerns and complaints with professionalism, working toward timely and effective resolution.
• Promote a culture of compassion, accountability, and service excellence across the department.
• Ensure compliance with safety, sanitation, infection control, and regulatory standards.
• Support quality improvement initiatives and maintain strong interdepartmental relationships.
• Supervise and develop a team of supervisors and frontline associates, fostering professional growth and engagement.

Preferred Qualifications:

• 2-5 years of food service management experience, preferably in a healthcare or hospitality setting
• Experience managing patient-facing teams and training staff in service excellence
• Strong understanding of patients' dietary needs, food safety, and sanitation protocols
• Certified Dietary Manager (CDM) or Registered Dietitian (RD) a plus
• Associate or bachelor's degree in food service, Nutrition, Hospitality, or related field a plus
• Proven leadership and coaching skills with the ability to inspire and empower teams
• Excellent communication, interpersonal, and conflict resolution skills
• Proficient in scheduling, inventory, purchasing, and budget management
• ServSafe Certification required
• Familiarity with regulatory standards and patient care protocols in acute care settings
• Ability to lead by example and cultivate a culture of accountability and compassion
• Proficient computer skills to include; various computer programs, Microsoft Office programs, e-mail and the Internet

Apply to TouchPoint today!

TouchPoint is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Associates at Touchpoint are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information

Applications are accepted on an ongoing basis.

Touchpointmaintains a drugfree workplace.

Req ID:1443766

TouchPoint

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