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Business Solutions Support Analyst I - Killeen, TX

First Community Services Data Processing
United States, Texas, Killeen
4400 Swanner Loop (Show on map)
Jul 19, 2025
Back Business Solutions Support Analyst I #976-25963 Killeen, Texas, United States Apply Apply for this job now! Apply Location FCS Building Location Address 4400 Swanner Lp. Position Type Full Time Requirements * 2 years FCBI experience preferred or 2 years business analysis experience * At least 18 years of age * Bachelors Degree preferred * Knowledge of business concepts and requirements * Proficient in Microsoft Office * Excellent communication, interpersonal and presentation skills across all organizational levels are required * Strong analytical and problem solving skills * Ability to quickly understand and interpret the business, applications and technical functions of the organization * Demonstrated ability to succeed in a complex and dynamic work environment * Ability to meet deadlines, handle confidential data, and remain calm when dealing with difficult situations * Must successfully pass background investigation according to company policy * Must be able to get along with co-workers and work effectively in a team environment Job Description * Serve as a liaison between IT, Operations and the business line to analyze non-standard business and user needs, and resolve complex system problems * Support new and existing applications, and respond to questions from varying business lines * Research, identify and develop solutions to problems, and escalated concerns * Conduct standard system maintenance requests * Interpret, understand, and apply business requirement documents * Involved in testing of system enhancements and conversions * Work with business analysts and business partners to ensure accuracy of enhancements * Anticipate customer needs and proactively develop solutions to meet them * Plan and work flexibly to a deadline * Other duties as assigned Position level will be dependent upon internal and external experience Physical Requirements: * Must be able to remain in a sitting stationary position for extended periods of time * Constantly operate a computer and other office machinery * Ability to lift up to 25 pounds FCBI is an equal opportunity employer.