Front Desk Admin Assistant

Job Description and Responsibilities

• Answer all incoming calls and routes to appropriate individuals; field routine questions and explain policies when necessary; take messages when needed.
• Greet and screen visitors.
• Be welcoming and helpful to anyone looking for assistance as they enter the building. Ensure a positive impression to all visitors and guests.
• Ensure all safety protocols including the locking of various doors within the facility.
• Receive incoming calls in a professional manner, relaying specific information and/or directing calls to the appropriate person.
• Ensure all visitors sign in the Visitor Registry, wear visitor badges and are in compliance with safety protocols.
• Ensure the lobby, conference rooms and general administrative area of the building are kept neat and organized.
• Maintain accurate and timely documentation of check registers.
• Complete administrative filing.
• Maintain bulletin boards within the office.
• Support Managers with writing, formatting and distributing communications to various stakeholders.
• Be helpful to Direct Support Staff who may ask for assistance.
• Coordinate ordering of food/materials for various training events offered within the facility, as directed.
• All other duties as assigned.

Requirements

• Proficient in using Outlook/MS Suite and standard office equipment.
• Ability to adapt internal processes to meet the needs of the agency.
• Excellent verbal and written communication skills, and telephone etiquette.
• Knowledge of inventory functions.
• Ability to maintain confidentiality and exercise extreme discretion.
• Strong organizational skills, and the ability to handle and prioritize multiple tasks in a fast-paced and busy environment with interruptions.
• Ability to establish and maintain cooperative working relationships with teammates.
• Knowledge of customer service principles and techniques.
• Stong attention to detail
• Flexibility, willingness to assist with tasks that may occasionally fall beyond the scope of your official job duties

Education/Experience:

• High school Diploma/ GED required
• Associate degree preferred
• two (2) years clerical/administrative/bookkeeping experience preferred

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Be able to move/lift at least 40 lbs.
• Ability to sit, stand, bend, and lift.
• Ability to verbally communicate thoughts clearly, to document, to remember information, to organize.