Mortgage QA Specialist I

JOB RESPONSIBILITIES
* Verify loan information on the core system aligns with appropriate e-file loan documents for accuracy
* Generate and monitor reports, resolve exceptions according to department procedures, and maintain thorough documentation of all decisions.
* Maintain up to date knowledge of mortgage loan product characteristics and apply accordingly to identify incorrect information and communicate any mapping, training or operational issues to supervisor.
* Accurately interpret and apply applicable government regulations and bank guidelines (RESPA, Reg Z, Homeowners Protection Act, HMDA, HOEPA, Ohio Revised Code, etc.) to all related functions of the position.
* Analyze and review retail loan products (mortgage and home equity) according to the corporate compliance checklist and resolve identified exceptions.
* Enlist appropriate stakeholders to provide information required to complete the mortgage loan file.
* Develop, monitor and assess test plans and report for daily tasks
* Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
* Deliver a consistent, high level of service within our Serving More standards
* Other duties as assigned

COMPETENCIES

* Interpersonal/Customer Service Skills
* Written and Verbal Communication
* Ability to understand and follow directions
* Adaptable to change
* Basic Computer Skills
* Organizational Skills/Detail Oriented
* Problem/Situation Analysis
* Ability to influence others
* Ability to build collaborative relationships
* Ability to work as part of a team
* Ability to work independently

EDUCATION AND EXPERIENCE

* 0-2 Years of mortgage experience preferred
* High School Diploma or equivalent required

TRAVEL REQUIREMENTS

Occasional travel to headquarters in Newark, Ohio (or Zanesville) for department meetings required.

SCHEDULE
Typical office hours are Monday-Friday 8a-5p. This position is hourly, non-exempt, and full time. A minimum 37.5 hours is required to maintain eligibility for full-time status. Generally, this position will require 40+ hours per week.