Evening and Weekend Services Coordinator

Working Title: Evening and Weekend Services Coordinator

State Role Title: Library Specialist I

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: JMU Libraries

Department: 100113 - Libraries

Pay Rate: Pay Range

Specify Range or Amount: $33,828 - $35,000

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 7/31/2025

About JMU:

James Madison University is a publicly funded university with a beautiful campus and a supportive community that is committed to preparing students for the future. The university offers excellent comprehensive benefits which include paid vacation, sick, parental, and community service leave in addition to 19 paid holidays a year; affordable health insurance; retirement through the Virginia Retirement System. We also offer a work-life balance and integration program, Balanced Dukes, that is designed to support the overall wellbeing of our employees and a Tuition Waiver Program that allows employees to have tuition waived for undergraduate and graduate level courses taken at JMU.

Visit our Prospective Employee site to learn more about what makes JMU a great place to work: bit.ly/JMUEmployment

General Information:

James Madison University Libraries seeks applicants for an Evening and Weekend Services Coordinator position to join the Library & Information Services (LIS) team and Access & User Services (AUS) department. Access & User Services (AUS) is a newly reorganized department comprised of three experienced teams -- Access & Delivery, Library & Information Services, and the Music Library.

The successful candidate will join a team dedicated to offering high-quality services to JMU and the local community. The position will help staff our two physical Ask the Library service points and support virtual services during evening and weekend hours. This position works to maintain a shared standard of service at all library service points and operating hours, as well as respond effectively to diverse user needs. This position also helps support the part-time and student employees in LIS. This is a full-time, 40 hours per week position with benefits.

Normal work shifts for this position will align with later operations and closing procedures for our buildings. When classes are in session, a typical schedule would be Tuesday 11:30AM-8:30PM, Wednesday & Thursday 3:30PM-12:30AM, and Friday & Saturday 11:30AM-8:30PM. During Final Exams, summer, and intersession periods, work hours will shift earlier or later in alignment with operating hours. Therefore, some flexibility with work schedules is necessary to reflect the shifts in operations. Shifts will occur in both Rose Library and the JMU Libraries Express service locations; routine cross-campus travel is an expectation.As we prepare to reopen Carrier Library in Fall 2026, we anticipate the typical semester schedule would be Tuesday-Thursday 3:30PM-12:30AM, and Friday & Saturday 11:30AM-8:30PM.

Duties and Responsibilities:

Help oversee the provision of front-line library services for a broad and diverse group of users. Work service point shifts as a member of the LIS team and participate in cross-training within the department. Ensure that daily workflow reporting is complete and accurate.

Maintain an awareness of circulation processes and collections workflows. Support the use of the circulating collection, answer questions about materials circulated at the service points, and troubleshoot technology as appropriate.

Oversee a team of part-time and student employees during work shifts. Communicate clearly and effectively with employees, delegate tasks appropriately, and coordinate staffing coverage to fill vacant evening and weekend shifts. Provide guidance and support and serve as a means of quality control by communicating and enforcing standards of behavior and job performance to contribute to an inclusive and equitable work environment.

Actively coordinate with the other evening and weekend supervisors to report issues, give direction, and ensure that closing procedures and workflows are covered for Rose Library and Library Express locations on a daily basis.

Participate in organizational meetings to assist with coordination and planning of operations, as well as overall Libraries' culture.

Assist with additional projects and activities, as needed.

Qualifications:

Required
Evidence of strong organizational skills with the ability to thoughtfully and effectively plan, implement, and oversee daily workflow tasks and projects.

Evidence of providing outstanding customer service to a diverse constituency in a professional and positive manner.

Ability to work independently and as a member of a team in a dynamic, collegial, and collaborative environment.

Articulated ability to help foster an inclusive and equitable work environment.

Demonstrated commitment to enhancing inclusive excellence in an organizational context.

Additional considerations
Excellent supervisory skills, such as the ability to delegate effectively and to consistently uphold policies and standards of service across multiple service points.

Strong proficiency with Microsoft Office applications and familiarity with both Windows and Mac operating systems.

Experience working in a higher education setting.

Knowledge of library services.

Additional Posting Information:

The Libraries welcomes applicants who can enhance the inclusive excellence of our campus community and can demonstrate a commitment to building equitable and welcoming environments. We are committed to encouraging dialogue, cultivating a sense of belonging, and celebrating a broad range of life experiences and perspectives.

Conditions of Employment:

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.