Member Services and Events Intern

The preferred term for the internship is 11 months. Start date is flexible but preferred to occur on or before September 2, 2025. Interns are expected to work 35 hours per week. Most work hours will occur Monday - Friday between 9:00 AM and 9:00 PM. Occasional weekend hours will be required. Hours may be adjusted based on the scheduled weekend events that require on-site staff. The official work schedule will be negotiated with the immediate supervisor.

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

Campus Recreation provides a variety of programs and services to meet the recreation/fitness/wellness needs of the university community. Campus Recreation maintains several facilities around campus to help students stay active. In addition to the Rams Head Recreation Center and the Student Recreation Center, there is an indoor and outdoor pool, a number of outdoor courts for tennis, basketball, volleyball and paddle tennis, and lighted fields for sport club practices/matches and team intramural sports. Students have about 50 sport clubs and more than 40 intramural sports for men's, women's, and co-rec teams. Campus Recreation has a unique dual reporting structure in which it reports to both Student Affairs and the Department of Exercise and Sport Science via the Campus Recreation.

The Member Services & Events Intern prioritizes the student's employment experience, working purposefully to ensure a quality experience for the patrons at The University of North Carolina at Chapel Hill. The Facility Operations Intern aids in the following components of the student employment experience: operations and events, recruitment and selection, on-boarding, leadership development, assessment, and engagement. This position works as an integral and contributing member of the Campus Recreation Facility Operations Leadership Team.

Primary Responsibilities:

* Receive assignments and communicate with the Member Services & Event Coordinator, and as needed, the Facility Operations Coordinator and Facility Operations Intern.
* Assist the Member Services and Events Coordinator in supporting the execution of internal and external events and programs within Campus Recreation facilities, with an emphasis on nights and weekends.
* Support the scheduling, planning, and execution of Campus Recreation's internal and external events and programs
* Conduct daily inspections of facilities and report any issues related to facility conditions, equipment, or technology to the Facility Operations Coordinator.
* Serve as a resource to student staff, promoting a safe, inclusive, and accessible recreation environment for all patrons, guests, and students.
* Expected to facilitate a major campus event from request to invoicing
* Communicate and enforce expectations, policies, and facility use guidelines; recommend updates or improvements as necessary.
* Provide support to facility operations staff and ensure adherence to established policies and procedures throughout each shift.
* Maintain knowledge of program policies, procedures, and technology relevant to assigned facilities, ensuring all user groups comply with departmental, University, and state risk management and safety guidelines.
* Interact effectively with co-workers, supervisors, subordinates, event staff, vendors, sponsors, user groups, and patrons to facilitate smooth event production, logistics, and execution.
* Anticipate, recognize, and resolve complex issues involving students, recreation members, and guests.
* Participate in department staff meetings, committee assignments, and department-wide programs
* Utilize professional development opportunities in alignment with internship and career goals
* Conduct assessments to measure facility usage, learning outcomes with student employees, and other data to inform operations
* Teach at least 2 CPR/ AED and First Aid certification courses per year during 2025-2026 academic year upon completion of the Instructor's Course
* Perform additional duties as requested Facility Operations Team

-Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

* Bachelor's Degree from an accredited university.
* Experience in Recreation Management/Student Leadership.
* Familiarity with WhenToWork and Fusion.
* Flexible schedule that permits evening and weekend facility supervision.
* Must possess strong interpersonal communication skills, proven written and organization skills,
the ability to handle multiple tasks, and present creative ideas.

Basic First Aid, CPR and AED Certification through the American Red Cross, or the ability to obtain within 1 month from date of hire.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.