IT Level 1 Help Desk Technician

Binny's Beverage Depot is growing, and we need to supplement our IT Team. We are looking for an IT Level 1 Help Desk Technician to provide first level, hands-on technical support for Binny's employees and systems. The position will be based in the Lincolnwood Corporate Office. The employee's primary responsibility will be coverage of help desk calls and tickets. Training will be provided in the layout and operation of Point of Sale as well as Store System and Sales Order System, all of which are proprietary builds.

Examples of Assignments:

• Answering emergent-level calls
• Triaging tickets using award winning software (FreshService)
• Problem-solving for customer service, handle a unique style of inquiries to challenge your problem-solving skillset
• Upkeep and Maintenance of proprietary POS systems
• Monitoring and responding to various alarms/sensors
• URL filtering, SPAM policy monitoring
• Employee email system maintenance, including upkeep of SPAM/Junk/Phishing flags
• Working with IT Asset Management to fulfill store supply requests
• Team-building assignments with other subsections of IT
• Other tasks as assigned by supervisors

Job Requirements

• Availability to work nights, weekends, holidays
• Good customer service skills and ability to professionally handle stressful situations
• Must be organized and able to handle multiple tsks simultaneously
• Working knowledge of Office 365 suite recommended
• Some knowledge of PC hardware/software recommended
• Ability to operate business machines (calculator, computer keyboards, etc.
• Ability to repeatedly lift 40-50 pounds
• Ability to effectively communicate with customers and managers
• Ability to follow directions and complete assignments
• Ability to stand and walk for extended periods of time
• Ability to walk up and down stairs as needed
• Ability to write legibly
• Ability to read small type
• Ability to work in cold areas
• Ability to work hours as scheduled
• Consistent and regular attendance

*Internal applicants must have no recent disciplinary or performance related issues.

All interested candidates should submit a resume. Internal candidates can upload a brief personal statement outlining their interest and qualifications for the position.

Pay range for this position is $20.00-21.00 hourly based on experience and credentials.

Binny's offers a comprehensive benefits package including medical and dental insurance, a 401 (k) plan, educational reimbursement, PTO time, sick pay, paid parental leave, paid holidays and an employee discount.

**NO RECRUITER INQUIRES