Job Purpose:
Strativia is seeking a detail-oriented Computer Support Technician to provide technical support for the U.S. Attorney's Office, District of Minnesota (USAO-DMN). Working under the close direction of the IT Systems Manager and Specialist, this position supports the setup, maintenance, security, and optimization of the office's IT systems and infrastructure.
Responsibilities
- Install, configure, and maintain desktop, laptop, and networked systems used for voice, data, and video communications.
- Provide customer service support, including troubleshooting hardware/software issues and assisting users with technology-related needs.
- Ensure the confidentiality, integrity, and availability of systems and data by supporting IT security protocols and practices.
- Maintain and support Microsoft SQL Server, LAN, and web-based applications, including litigation and case management systems.
- Assist with inventory tracking of IT assets and equipment.
- Support the office's intranet and public-facing websites, ensuring content functionality and resolving technical issues.
- Contribute to the planning and coordination of litigation support and case management services, including data handling and system readiness.
- Other duties as assigned.
Required Knowledge & Skills:
- Strong understanding of IT and Litigation Support (IT/LS) concepts, principles, and methods
- Familiarity with eDiscovery technologies, imaging tools, and visual design concepts
- Knowledge of performance measurement, systems testing, and evaluation methodologies
- Understanding of IT/LS security principles and requirement analysis
- Ability to assess and apply internet technologies in support of litigation
- Excellent troubleshooting, problem-solving, and customer service skills
- Ability to work independently or under close supervision in a fast-paced legal environment
Education and Experience:
- Associate degree or higher in Information Technology, Computer Science, or a related field (or equivalent experience)
- 2+ years of IT support experience, preferably in a federal or legal environment
- Experience with networked systems, system security, and user support
- Previous experience supporting case management and/or litigation support tools is highly desirable
Ability to work collaboratively with attorneys, IT professionals, and external partners
Strativia understands that our staff is our number one asset. Therefore, we provide competitive salaries and health benefits along with a robust training and development plans to help ensure that our employees are happy and motivated. If you are interested in the opportunity above please contact us and join a dynamic, fun and, fast growing organization.
Strativia is an Equal Opportunity Employer and strives for diversity. Strativia in accordance with applicable law, does not discriminate in hiring or otherwise in employment on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other legally protected status. EOE/AA/Vets
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Strativia
Jul 18, 2025