CATI Shift Leader

This full-time position will provide support to the UW Survey Center (UWSC) Computer-Assisted Telephone Interviewing (CATI) department Supervisors and the Field Director for all of the CATI projects that are performed in the CATI Lab. Serve in capacity of Lead Worker for the CATI Lab. Manage and assign the work of 30-40 CATI Interviewers. Previous CATI experience, knowledge of standardized interviewing technique and refusal aversion/conversion techniques preferred. Immediate supervisory duties will be the responsibility of the Field Director and the CATI Supervisors. Adhere to UWSC standards relating to confidentiality and study protocols.

• Maintains organization of research records according to established policies and procedures

• Assists with conducting experiments or interviews, collecting and analyzing data, and documenting results according to established protocols

• Assists in composing and organizing research reports and manuscripts to provide updates on unit objectives

• Schedules logistics and secures resources for research supplies, equipment, and facilities

• Tracks supply and equipment inventory levels and places replenishment orders

Letters & Science/UW Survey Center

The typical starting salary for this position is $19.83 - $28.36 per hour, depending on qualifications and experience. Employees in this position can expect to receive benefits such as generous vacation, holidays and paid time off; competitive insurance and saving accounts; and retirement benefits.

• Evidence of strong organization and attention to detail

• Proven interpersonal skills with the ability to build positive relationships and communicate effectively

• One year of experience working in a CATI environment and administering interviews in a social science setting preferred

• Experience with supervision and data entry preferred

• Knowledge of CASES software desired

Bachelor's Degree preferred

We are eager to learn more about how your experience and passion may align with this position. You will be asked to upload a resume and cover letter as a part of the application process. Your cover letter and resume should address how your skills, knowledge, and abilities are transferable to this role. Include information about:

-Your experience conducting or managing survey research

-Your supervisory and staff management experience

-Your experience hiring and training staff

Selected applicants will receive an invitation to participate in interviews following the application deadline. Those moving on to second round interviews will be invited to an in-person interview at UW-Madison. Once final applicants are identified, they will be asked to provide names and contact information for at least three professional references, including a current/former supervisor. References will not be contacted without advanced notice.

Additional Information:

University sponsorship is not available for this position, including transfers of sponsorship. The selected applicant will be responsible for ensuring their continuous eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of appointment.

For questions on the position, contact: Magda Danielson, madnielson4@wisc.edu, 608-890-0111

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

The University of Wisconsin-Madison is an Equal Opportunity Employer.

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, click here.

To request a disability or pregnancy-related accommodation for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you.