IT SUPPORT SPECIALIST

***POSITION IS ONSITE IN CORONA, CA***

Job Summary

The IT Support Specialist provides technical support and assistance across Navy operational systems and platforms to ensure mission readiness. This position supports software and hardware troubleshooting, system administration, and end-user support for Navy-specific applications. The specialist will assist in maintaining classified and unclassified systems, ensuring cybersecurity compliance, and documenting technical procedures.

As with any position, additional expectations exist. Some of these include, but are not limited to, adhering to normal working hours, meeting deadlines, following company policies as outlined by the Employee Handbook, communicating regularly with assigned supervisor(s), staying focused on the assigned tasks, and completing other tasks as assigned.

Responsibilities

• Provide technical support for classified and unclassified Navy systems, including troubleshooting hardware, software, and network issues
• Perform daily system health checks, updates, patches, and backups to maintain system performance and compliance
• Manage user accounts, permissions, and credentials across multiple Navy systems (e.g., NIPRNet, SIPRNet)
• Support system documentation, technical manuals, and configuration change logs
• Install and configure end-user devices (laptops, printers, docking stations) and Navy-approved software
• Collaborate with Cybersecurity personnel to ensure compliance with Security Technical Implementation Guides (STIGs)
• Assist with onboarding new personnel by setting up system access and IT orientations
• Participate in incident response and ticket resolution using Navy's IT service management tools
• Provide support for video teleconferencing (VTC) systems and secure communications platforms
• Ensure accountability and proper handling of Controlled Unclassified Information (CUI) and other sensitive data

Basic Qualifications

• High School Diploma or equivalent
• 2+ years' experience with Microsoft Office Suite (Excel, Word, PowerPoint) and SharePoint
• 3+ years of experience in desktop support, system administration, or network troubleshooting
• Strong problem-solving and customer service skills
• Ability to obtain and maintain a DoD Security Clearance (minimum Secret)
• Familiarity with ticketing systems (e.g., Remedy, ServiceNow)
• Understanding of cybersecurity principles and best practices
• US Citizenship Required
• If applicable: If you are or have been recently employed by the U.S. government, a post-employment ethics letter will be required if employment with VSolvit is offered

Preferred Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field
• 5+ years of experience supporting IT operations in a military or government setting
• CompTIA Security+ or other DoD 8570 IAT Level II certification
• Familiarity with Navy systems such as:
• NAVSISA / NTCSS (Naval Tactical Command Support System)
• CANES (Consolidated Afloat Networks and Enterprise Services)
• GCCS-M (Global Command and Control System - Maritime)
• DADMS (DoD IT Portfolio Repository)
• Navy ERP
• Experience supporting classified environments and compliance with RMF and STIGs

Company Summary

Join the VSolvit Team! Founded in 2006, VSolvit (pronounced 'We Solve It') is a technology services provider that specializes in cybersecurity, cloud computing, geographic information systems (GIS), business intelligence (BI) systems, data warehousing, engineering services, and custom database and application development. VSolvit is an award winning WOSB, CA CDB, MBE, WBE, and CMMI Level 3 certified company. We offer a customizable health benefits program that best meets the needs of its employees. Offering may include: medical, dental, and vision insurance, life insurance, long and short-term disability and other insurance products, Health Savings Account, Flexible Spending Account, 401K Retirement Plan options, Tuition Reimbursement, and assorted voluntary benefits. Our goal is to grow together and enjoy the work that we do as a team.

VSolvit LLC is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.