Manager, Production Operations

We're looking for a Manager, Production Operations to join Procore's Incident Management team.

The Manager of Production Operations is a critical leadership role responsible for overseeing the stability and efficiency of Procore's production environments. This individual will lead a team of skilled operations engineers, drive best practices in incident management and operational excellence, and spearhead the development and execution of our disaster recovery strategy. The ideal candidate will have a strong technical background, proven leadership experience, and a passion for continuous improvement in a fast-paced, SaaS environment.

This position reports into The Senior Director of Production Operations and will be based in our Austin office. We're looking for someone to join us immediately.

What you'll do:

Incident Management Leadership:

• Lead and mature the incident management process, ensuring timely detection, response, and resolution of production incidents.

• Oversee post-incident reviews (PIRs), root cause analysis (RCA), and the implementation of corrective actions to prevent recurrence.

• Develop and refine communication protocols for incidents, ensuring stakeholders are informed appropriately.

• Drive a culture of blameless post-mortems and continuous learning from incidents.

Operational Excellence & Best Practices:

• Identify, develop, and implement operational best practices, standards, and processes to improve system reliability, scalability, and performance.

• Champion automation initiatives to reduce manual effort and improve operational efficiency.

• Establish and monitor key performance indicators (KPIs) and service level objectives (SLOs) for production operations.

• Collaborate with Engineering, Product, and other cross-functional teams to ensure operational requirements are integrated into the software development lifecycle.

• Continuously evaluate and recommend new tools and technologies to enhance operational capabilities.

Team Leadership & Development:

• Lead, mentor, and grow a high-performing team of production operations engineers.

• Foster a collaborative, inclusive, and innovative team culture.

• Define clear roles, responsibilities, and goals for team members.

• Conduct regular performance reviews, provide constructive feedback, and support career development for team members.

• Develop and execute training programs to enhance the team's technical and operational skills.

Disaster Recovery & Business Continuity:

• Lead the design, development, and implementation of a comprehensive disaster recovery (DR) plan for critical production systems.

• Define recovery time objectives (RTOs) and recovery point objectives (RPOs) in collaboration with business stakeholders.

• Plan and execute regular DR testing and drills to validate the effectiveness of the plan and identify areas for improvement.

• Maintain and update DR documentation, ensuring it is current and accessible.

• Work closely with security and compliance teams to ensure DR plans meet regulatory and customer requirements.

Cross-functional Collaboration:

• Partner with Site Reliability Engineering (SRE), DevOps, Security, and other engineering teams to ensure a cohesive approach to system reliability and availability.

• Communicate effectively with executive leadership on operational performance, incident status, and strategic initiatives.

What we're looking for:

• Previous experience as a people manager

• 5+ years of experience in a technical engineering role

• Experience with SaaS production Operations

• Experience with Incident Management

• Experience in creating and running a disaster recovery program

• Experience with observability tools (e.g., Datadog, New Relic, Splunk, Prometheus, Grafana).

• Familiarity with security best practices and compliance standards (e.g., SOC 2, ISO 27001).

• Experience working in an Agile/Scrum environment.

Base Pay Range $114,400 - $157,300. Eligible for Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location.

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a dynamic and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community, status as a protected veteran or any other classification protected by law.

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Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact our benefits team here to discuss reasonable accommodations.

For Los Angeles County (unincorporated) Candidates:

Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.