New 
Global Product Localization Manager
 Microsoft | |
 United States, Washington, Redmond | |
 Jul 16, 2025 | |
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OverviewMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.With over 80 employees worldwide, the E+D Localization team within the E+D organization is responsible for the strategy, design, and management of the localized product and content experience for many Microsoft customers in E+D, MSAI, Security, C+AI, and Xbox. Our organization ensures that Microsoft products, games and services land in markets around the world reflecting cultural and language differences. This organization personifies the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected global customer experience in their preferred language.Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The E+D Localization team is looking for people with a passion for delivering customer success across the world to help us build a future where customers come to us, not only because we provide industry-leading products and services, but because we provide a differentiated and culturally specific customer experience that is rooted in our commitment to delivering on customer outcomes. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesLead a team comprised of Program Managers who are responsible for supporting and improving the localized customer experience with multiple Microsoft products, games, and marketing experiences. On the product side this includes Teams, Office, Windows, Edge, and Xbox Platform. It includes major game titles in the Xbox family like Minecraft, Forza, Halo, and Gears of War. And it includes most of our Microsoft marketing presence across M365, Azure, and Business Applications.Bring together a broad set of localization services including a supplier ecosystem, product team support, quality and compliance oversight, and onboarding excellence across multiple modalities such as software strings, support articles, game UI and voice over, web pages, marketing experiences and collateral, etc.Direct localization planning activities and improvements via the Global Services Hub to support Microsoft internal localization needs through to successful delivery including language strategy and Return on Investment considerations.Work with your PMs and stakeholder organizations to eliminate and prevent recurring localization issues. You will have the opportunity to innovate our localization services by focusing on ingestion and discovery processes in onboarding, workflow automation including AI, process unification across all localization modalities, and through the optimization of the localization workflow.Engage with product, publishing, and marketing organizations to understand localization support challenges and opportunities to improve our services. You will also engage closely with gaming studios to understand the unique challenges of game localization and complex project management involved in game release management.Leverage exceptional organizational and people leadership skills to create an environment that inspires those around you to be their best selves and do their best work.Establish collaborative relationships with internal localization teams and other internal organizations, to share best practices, collaborate on cross-product/service issues.Create effective communications plans to ensure broad awareness, from the front-line to executive levels, on E+D Localization strategies, priorities, and state of the business in a transparent and consistent manner.Maintain depth of understanding of customer needs and expectations and industry and competitor standards; infuse these insights into current and future strategies and plans. | |