New

Sr Support Services Engineer

TEKsystems
$85,000.00 - $125,000.00 / yr
United States, Wisconsin, Elm Grove
Jul 15, 2025
Job Title: Sr Support Services Engineer Job Summary: We are seeking a highly organized and proactive Sr Support Services Engineer to lead and support a variety of technical initiatives. This role blends advanced technical support, project engineering, and team mentorship. The ideal candidate will be comfortable managing escalated support tickets, leading projects from inception to completion, and mentoring junior engineers. Key Responsibilities: * Support Services (60%) * Handle escalated support tickets and general support requests. * * Lead and execute mini to large-scale support service projects. * Participate in on-call rotations and scheduled support tasks. * Project Management & Technical Engagement (30%) * Manage and execute technical projects, including onboarding and assessments. * Serve as a technical liaison during discussions and training sessions. * Ensure all project phases are documented and delivered to organizational and industry standards. * Internal Systems & Innovation (10%) * Contribute to internal product and system enhancements. * Perform proactive support services and process improvements. Cross-Functional Collaboration: Sr Engineers may be assigned to projects across various departments, including: * Information Technology (IT) * Networking * Voice Solutions * Surveillance Systems Assignments are based on experience and alignment with project needs. Engineers are expected to take ownership of their work, ensuring successful delivery aligned with organizational values and mission. Documentation & Standards: * Maintain thorough documentation of all project work, configurations, and support activities. * Contribute to the internal knowledge base to streamline future support. * Adhere to best practices and standards from Microsoft, HP, Cisco, and other key partners. Ideal Candidate Profile: * Team-oriented with a passion for innovation and continuous improvement. * Strong communication skills with a commitment to satisfaction and service excellence. * Self-motivated, detail-oriented, and accountable for end-to-end project delivery. Required Skills: * Microsoft Azure * Office 365 / O365 * Microsoft Intune * Advanced Troubleshooting and Diagnostic Skills Pay and Benefits The pay range for this position is $85000.00 - $125000.00/yr. https://www.kciteam.com/ benefits are very good. 45 days and can be vested in the org. Workplace Type This is a hybrid position in ELM GROVE,WI. Application Deadline This position is anticipated to close on Jul 28, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.