Customer Service Representative

TEKsystems
$20.68 - $27.58 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Phoenix
Jul 15, 2025
Description Seeking a motivated and detail-oriented Customer Service Representative to support its Enterprise Operations team. This role involves direct interaction with customers to resolve inquiries, provide information, and ensure a positive customer experience. The ideal candidate will be comfortable working remotely and managing a high volume of interactions with professionalism and efficiency. Responsibilities include: Responding to customer inquiries via phone, email, or chat in a timely and courteous manner. Troubleshooting and resolving customer issues or escalating them when necessary. Documenting all customer interactions accurately in internal systems. Collaborating with internal departments to ensure customer satisfaction. Maintaining up-to-date knowledge of bank products, services, and policies. Ensuring compliance with all regulatory and operational guidelines. Additional Skills & Qualifications 1+ years of experience in a customer service or customer-facing role (banking or financial services preferred). Strong organizational and time management skills. Proficiency with Microsoft Office and customer service software tools. Ability to adapt to new technologies and processes quickly. High attention to detail and a proactive approach to problem-solving. Team player with a positive attitude and a commitment to delivering excellent service. Experience Level Entry Level Pay and Benefits The pay range for this position is $20.68 - $27.58/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jul 18, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.