Associate Dean of Students for Student Support & Advocacy Service - Case Management

Student and Campus Life (SCL) inspires transformation in all Cornell students on their journey of individual, academic, and personal evolution. Our division is comprised of leading student affairs experts who support our campus on pressing student life matters, including public service, health, wellness, social justice, residential living, food services, sports, recreation, career services, and student activities and organizations, including sorority and fraternity life. We provide support and services to roughly 25,000 undergraduate, graduate, and professional students on multiple campuses in the U.S. and abroad.

The Office of the Dean of Students (DOS) cultivates the holistic growth and development of students through advocacy, empowerment, and education. We enhance the student experience by offering comprehensive support and resources, providing co-curricular opportunities, and fostering a sense of belonging.

The Office of Student Support & Advocacy Services assists students in navigating difficult life events and crisis situations that impact their ability to be successful. We utilize a student-centered and individualized approach to support and empower students. The office serves as the central point of contact for students, families, and community members and collaborates with campus partners to holistically support students.

The Associate Dean of Students for Student Support & Advocacy Services - Case Management reports to the Senior Associate Dean of Students for SSAS and serves as a member of the office's leadership team. The Associate Dean supports the collaborative development, management, and evaluation of SSAS in the Division of Student and Campus Life on Cornell University's campus of 24,000 students. The position leads the organization's non-clinical case management services through trauma-informed care and identity-conscious support, including students of concern processes, case management operations, and associated training. In this work, the Associate Dean is a member of the university-wide Behavioral Intervention Team (CARE Team) and serves as the CARE Team case manager, which involves overseeing core functions of the team, coordinating communication with campus stakeholders, and daily management of team cases. This position also serves as a general SSAS case manager and directly supports students, families, campus partners, and the broader community. The Associate Dean provides oversight and direction in collateral areas of SSAS, including the case management data system and campus-wide educational efforts focused on organizational services, supporting students in distress, and managing difficult situations.

Additionally, the Associate Dean supervises an Assistant Dean (Case Manager) and serves as an extension of the Dean of Students, responding to campus-wide initiatives and issues as directed. This includes crisis situations, expressive activities (such as encampments, protests, rallies, controversial speakers, and labor disruptions), and other high-level concerns related to physical and psychological safety. Additionally, the Associate Dean participates in the University's Administrator On-Call rotation, providing after-hours crisis response and support, and serves as Back-Up On-Call.

Success Factors

• Ability to lead a diverse team dedicated to the holistic development of students.
• Demonstrated success in leading non-clinical case management processes grounded in national best practices, trauma-informed care, and identity-conscious support.
• A commitment to working collaboratively in a student-centered environment committed to the important values of shared governance, with enthusiasm for supporting a student body that is broadly diverse with regard to gender, race, ethnicity, national origin, socioeconomic status, sexual orientation, gender identity, religion, and (dis)ability, among other factors.
• An ability to build relationships and maintain trust, assess and balance the needs of various stakeholders, and identify and advocate for achievable solutions.
• Exceptional interpersonal, communication, planning, reasoning, organizational, and project management skills, with an ability to multi-task in a fast-paced, high-volume environment.

While position responsibilities vary, all people leaders are expected to foster a culture of belonging and a psychologically healthy work environment by being trustworthy; respecting all individuals; being flexible; supporting work/life integration as well as healthy boundaries; inviting new ideas, alternatives, and perspectives; speaking up and taking action if others are being excluded or treated inappropriately; and recognizing the contributions of others.

Success Factors:

• Ability to lead a diverse team dedicated to the holistic development of students.
• Demonstrated success in leading non-clinical case management processes grounded in national best practices, trauma-informed care, and identity-conscious support.
• A commitment to working collaboratively in a student-centered environment committed to the important values of shared governance, with enthusiasm for supporting a student body that is broadly diverse with regard to gender, race, ethnicity, national origin, socioeconomic status, sexual orientation, gender identity, religion, and (dis)ability, among other factors.
• An ability to build relationships and maintain trust, assess and balance the needs of various stakeholders, and identify and advocate for achievable solutions.
• Exceptional interpersonal, communication, planning, reasoning, organizational, and project management skills, with an ability to multi-task in a fast-paced, high-volume environment.

Please note: There is no visa sponsorship for this position.

Required Qualifications:

• Master's degree and a minimum of three (3) to five (5) years of professional experience in Student Affairs, Higher Education, Counseling, Social Work, or a closely related field in college student support and advocacy services.
• Applied knowledge of student development theory and student affairs trends related to student support and advocacy services in higher education.
• Demonstrated experience working with college student case management processes, including intake and triage, tailored care plans, resource referrals, and trauma-informed care.
• Experience working with a Behavioral Intervention Team/CARE Team.
• Demonstrated experience working with crisis response processes, including serving on-call, responding to crisis situations, and participating in training initiatives.
• Familiarity with campus-wide educational efforts focused on student support and advocacy services, supporting students in distress, and managing difficult situations.
• Experience supervising professional staff members.
• Experience building collaborative partnerships with faculty, administrators, students, parents/families, community partners, and alumni.
• Familiarity with higher education legal issues, including Clery, FERPA, and HIPAA.
• Ability to serve on-call and respond to crisis situations according to organizational protocol, including evening and weekend work as required.
• Experience with case management software systems.

Preferred Qualifications:

• Advanced degree in a related field and/or clinical experience.
• Experience serving on a Behavioral Intervention Team/CARE Team.
• Experience utilizing best-practice standards for case management processes (NABITA and HECMA standards).
• Experience developing, implementing, and leading case management processes aligned with national standards in campus threat management and behavior risk assessment.
• Experience developing, implementing, and evaluating campus-wide educational efforts focused on student support and advocacy services, supporting students in distress, and managing difficult situations.

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