ServiceNow CMDB Analyst

Hourly Pay Range:

Position Highlights:

• Position: ServiceNow CMDB Analyst
• Location: choice of Skokie, IL / Arlington Heights, IL / Warrenville, IL
• Full Time
• Hours: Monday-Friday, 8:00am - 4:30pm
• Hybrid Position

Job Summary:

The CMDB Analyst is responsible for managing the accuracy, completeness, and integrity of the Configuration Management Database (CMDB) within ServiceNow. This role involves hands-on work with Discovery and Service Mapping, CI modeling, and supporting CMDB integration with broader ITSM and ITOM functions. The position also assists with general ServiceNow platform support and operations, and will be actively involved in preparing for the organization's future implementation of the Common Service Data Model (CSDM). Participation in change governance processes, such as CAB, is also expected.

This is a hands-on opportunity for someone who thrives on improving configuration data quality, enabling ServiceNow platform value, and collaborating across IT teams. You'll play a key role in maturing the CMDB while also supporting broader ServiceNow operations and initiatives.

What you will do:

• Maintain and govern CMDB data to ensure it meets accuracy, completeness, and health targets.
• Configure and manage ServiceNow Discovery schedules, credentials, patterns, and MID Servers.
• Implement and maintain Service Mapping to establish and visualize CI relationships and dependencies.
• Conduct regular data audits, perform reconciliation, and manage normalization and deduplication of CI records.
• Support integrations with data sources such as SCCM, JAMF, Azure, AWS, and other infrastructure platforms.
• Partner with process owners to align CMDB data with ITSM, ITOM, and ITAM processes.
• Assist with the organization's CSDM implementation by aligning CI data to model standards and service constructs.
• Participate in Change Advisory Board (CAB) meetings to assess impact and ensure configuration data supports change evaluation.
• Assist with general ServiceNow operations, including ticket triage, access provisioning, enhancement testing, and admin tasks.
• Support and collaborate with teams working in ServiceNow Hardware Asset Management (HAM) and Software Asset Management (SAM) to ensure alignment with CMDB practices.
• Create and maintain CMDB-related reports, dashboards, and health indicators.
• Provide guidance and training to stakeholders and technical users on CMDB best practices and data standards.

What you will need:

• Education: Bachelor's degree in technology, Computer Science or related field, OR equivalent work experience.
• Certification: ServiceNow Certified System Administrator (CSA) - required
• Certification(s) Preferred:
• Certified Implementation Specialist - Service Mapping
• Certified Implementation Specialist - Discovery (CIS-Discovery)
• Certified Implementation Specialist - Hardware Asset Management (CIS-HAM)
• Certified Implementation Specialist - Software Asset Management (CIS-SAM)
• ServiceNow Certified Application Developer (CAD)
• Experience: Five (5) or more years of experience supporting enterprise IT operations, systems, or platforms
• Three (3) or more years of hands-on experience with ServiceNow CMDB, Discovery, and related modules
• Unique or Preferred Skills:
• Strong understanding of CI lifecycle management, relationship modeling, and platform data standards
• Hands-on experience managing ServiceNow Discovery and MID Server configuration
• Familiarity with Service Mapping and its integration into service operations and CMDB
• Participation in change management or CAB processes to assess CI and service impact
• Exposure to platform integrations with infrastructure systems (e.g., SCCM, cloud providers, endpoint tools)
• Familiarity with the Common Service Data Model (CSDM) and an interest in supporting its adoption
• Working knowledge of ServiceNow administration and basic scripting concepts
• Excellent verbal and written communication and presentation skills
• Strong problem-solving, critical thinking, and collaboration skills
• Ability to manage multiple priorities and contribute to strategic platform initiatives

Benefits (For full time or part time positions):

• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.