Digital Customer Experience Engineering Director

McLane is one of the largest and most stable supply chain services leaders in the United States. We've been at the forefront of delivering retail and restaurant solutions for convenience stores, mass merchants, drug stores, and chain restaurants for over 125 years. Our vision is to be an agile, innovative, and unified supply chain partner that delivers a superior customer experience, improves the lives of our teammates and community, and produces best-in-class returns.

The Digital Customer Experience Engineering Director is to lead the development of best-in-class customer-facing digital solutions. This role will oversee the engineering teams responsible for mobile/web apps, eCommerce platforms, customer service applications, and sales solutions, ensuring they deliver exceptional customer experiences through modern, cloud-native architectures.

This is a hybrid position which will require the candidate to report and work from the office three days a week. Therefore, interested candidates should be within a 50-minute radius from Temple, TX.

Benefits you can count on:

• Day 1 Benefits: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance
• Paid holidays, earn vacation time, and sick leave accrual from day one.
• 401(k) Profit Sharing Plan after 90 days.
• Additional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more!

Essential Job Functions/Principal Accountabilities:

• Technical Leadership:
  
  
  
  • Define and execute the technical vision for digital customer experience solutions.
  • Lead the architecture and development of scalable, high-performance applications leveraging MACH principles.
  • Drive API-first and cloud-native development strategies, ensuring solutions are composable and future-proof with an Agile, DecSecOps approach designed for CICD.
  
  
  
  
• Engineering & Delivery Management:
  
  
  
  • Oversee end-to-end software development, internal engineering teams and external partner teams across mobile, eCommerce, and customer service applications.
  • Implement agile development best practices to accelerate delivery cycles and maintain high quality.
  • Partner with product management, UX, and business teams to align technology solutions with business goals.
  
  
  
  
• People & Team Leadership:
  
  
  
  • Lead, mentor, and grow high-performing engineering teams.
  • Foster a culture of innovation, collaboration, and engineering excellence.
  • Recruit, retain, and develop top engineering talent.
  
  
  
  
• Technology & Architecture Strategy:
  
  
  
  • Advocate for and implement modern architectures, microservices, and cloud-based solutions.
  • Ensure best-in-class security, performance, and reliability across all digital platforms.
  • Stay ahead of industry trends and emerging technologies in the eCommerce, mobile, and digital customer experience space.
  
  
  
  
• Perform other duties as assigned.

Minimum Skills & Qualifications:

• 7+ years of experience in software engineering, with at least 4 years in a leadership role.
• Proven experience building and scaling customer-facing digital products (eCommerce, web, mobile, sales applications, customer service solutions).
• Expertise in MACH architecture-Microservices, API-first, Cloud-native, Headless.
• Strong cloud experience (AWS, Azure, or GCP) with modern DevOps and CI/CD pipelines.
• Deep understanding of modern front-end and mobile frameworks (React, Vue.js, Flutter, Swift, Kotlin, etc.) as well as back-end (Java, JS, Node.js, Python etc.).
• Expertise in containerizations, API management, CI/CD tools, infrastructure as code, database, integration and storage technologies, and security and compliance practices (IAM, API Management, Monitoring, SRE, observability)
• Experience leading teams in agile, fast-paced environments.
• Strong leadership, stakeholder management, and communication skills.

Working Conditions:

• Office environment.
• Hybrid.

Moving America forward - together.

We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture.

Candidates may be subject to a background check and drug screen, in accordance with applicable laws.

All applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

For our complete EEO and Pay Transparency statement, please visit https://www.mclaneco.com/legal/employment/