Administrative Assistant - (Hyrbid Tallahassee Florida)

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra Health is looking for an Administrative Assistant to join our growing team.

Job Summary:

As an Administrative Assistant, you will play a key role in managing our claims tracking system. Your primary responsibility will be accurately entering new claims, with close attention to details such as demographic data, provider information, and other critical claim components. A strong focus on accuracy and data integrity is essential.

Beyond data entry, you'll support internal communications and help identify, investigate, and resolve discrepancies that arise during the claims process. Your problem-solving skills and attention to detail will be crucial in maintaining smooth operations. This role also requires strong interpersonal skills and the ability to work collaboratively across teams

** The selected candidate will work Monday-Friday from 8:00 AM - 5:00 PM Eastern. **

Work schedule: This is a hybrid role. The candidate must be flexible and available to work onsite at our Tallahassee, Florida office at least one day per week, with the remaining days remote from their home office. Specific in-office days will be discussed and agreed upon during the interview process.

Job Responsibilities

• Conduct thorough investigations to address and rectify any issues arising during the claims entry process, ensuring accuracy and efficiency in documentation and reporting.

• Proactively identify challenging scenarios and escalate them to the relevant stakeholders, ensuring timely resolution and minimal disruption.

• Act as the primary liaison between peer reviewers, the Medical Director, and additional team members, facilitating clear and constructive communication to support operational goals.

• Engage in a variety of projects, demonstrating flexibility and a keen ability to adapt to priorities as needed throughout the day to meet evolving business needs.

• Monitor and guide multiple project issues towards resolution, showcasing exceptional problem-solving skills and attention to detail.

• Utilize your Excel skills to create and manage spreadsheets that enhance workflow management and operational efficiency.

• Accurately record meeting agendas and minutes, capturing essential details and action items to ensure team alignment and progress.

• Exhibit commitment to detail in all tasks, ensuring precision and accuracy in every aspect of your work.

• Prepare and review monthly/biweekly invoices for approval, maintaining meticulous financial records and adherence to billing cycles.

• Display an exceptional ability to prioritize tasks effectively amidst fluctuating workloads, ensuring critical deadlines are met and quality standards are upheld.

• Identify concerns and communicate effectively with the team and supervisors.
• Maintains composure and professionalism when handling challenging situations

• Provide essential technical support for webinars, assisting with setup and troubleshooting to ensure smooth execution of virtual events.

Required Qualifications, Skills and Experience

• High School diploma or GED required; Associate degree is preferred.

• Proficient in Microsoft Office suite (Word, Excel, PowerPoint), Adobe or other PDF software, SharePoint, Teams, Outlook.

• Demonstrates an exceptional attention to detail in all tasks.

• Ability to draft professional, polished emails and communicate effectively in written and verbal forms.

• Familiar with confidentiality policies and procedures, with the ability to navigate and utilize electronic systems proficiently.

• Ability to collaborate effectively with other Administrative Assistants to balance workload and assist in coordinating monthly meeting presenters.

• Strong verbal and listening skills for courteous and professional customer interactions.
• Experienced in managing claims through the review process and monitoring the status of each claim daily.

• Proficient in multitasking across projects, prioritizing tasks efficiently, and working collaboratively within a team setting..

• Independent worker capable of operating with minimal oversight, maintaining confidentiality and standard business hours.

• High-speed, reliable internet connection to support high-volume document management and participation in Microsoft Teams meeting's.
• Team player with a positive outlook towards team and client interactions.

• Working knowledge of medical terminology is a plus.

Why us

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people

You will have meaningful work that genuinely improves people's lives nationwide. Our company cares about our employees, giving you the tools and encouragement, you need to achieve the finest work of your career.

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

EOE AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Compensation

The compensation for this role is $19.00 to $20.00 per hour

Based on our compensation program, an applicant's position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.

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