Student Support Specialist I

Robert J. Trulaske, Sr. College of Business

Department: Undergraduate Advising Office

Come and work with a fun team, and amazing college students! This position's main purpose is to support 14 advisors and help be the bridge to connect 4,000 + business students with their advisor. This position is the front line support to welcome guests to the office. This role will manage calendar's, respond to phone and email inquiries, creating the weekly undergraduate newsletter as well as helping with the office projects.

• direct/route in person, email and phone traffic; gather appropriate information to relay to staff. Assist students in scheduling appointments with advisors and direct students to ensure they utilize the check-in process.
• Manage 5,000 electronic student folders including scanning, renaming and filing electronic items on the shared drive for acces by team. Ensure documents are filed accurately by student.
• Assign academic advisors to students in myZou. This is an ongoing tasks. Will reassign advisors as needed (e.g., turnover, leaves, etc.).
• Prepare monthly on-call calendar for advising team based on availability, schedules, etc.
• MU Connect Outreach (platform): Checks system and clears flags when concern has been addressed. Call students have been flagged 6 times to connect them to appropriate resources and ensure they are getting the assistance needed.
• Assist in shared overall supervision of work-study students; assign tasks, monitor completion, answer questions, etc.
• Develop and distribute weekly undergraduate newsletter. Responsible for newsletter content by pulling information submitted from general inbox and compiling it into newsletter format for distribution.
• Keep list-serves up to date. TCOB has 13 list-serves to manage and keep current.
• Help advisors administratively in processes as requested. Examples: during summer welcome, create student files, spreadsheets, ensure appropriate documentation included in the file, etc.
• Other duties as assigned by supervisor.

Monday - Friday, 8AM - 5PM

A high school diploma or an equivalent combination of education and experience and at least 1 year of experience from which comparable knowledge, skills and abilities can be acquired is necessary.

1 year working in s support role, great customer service, organizational and communication skills.

Salary Range: $15.87 - $16.83 per hour

Grade: GGS - 006

University Title: Student Support Specialist I

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Resume, Cover Letter, and References

Columbia offers small-town friendliness with big city features and a high quality of life for people of all ages and interests. Founded on education and known as an ideal college town, its location also makes it an attractive spot for businesses and travelers. Located on Interstate 70 and U.S. Highway 63, Columbia is right in the middle of the state and the nation. Just a couple hours' drive from St. Louis and Kansas City, Columbia is Boone County's largest population center offering big-city culture, activities, and resources with a low cost of living. Columbia is home to a variety of restaurants and entertainment venues and hosts more than a dozen festivals each year. If you want to grow your career, continue your education, raise a family, and retire, Columbia is a good place to be!

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.