Front Desk Supervisor GRAVE

At DoubleTree Suites by Hilton Phoenix, we want you to be well. Our benefits package includes:

• Health, Dental & Vision Insurance after 60 days of employment
• Voluntary Benefits including Accident, Critical Illness, Hospital Indemnity, Supplemental Life
• 401K Retirement Benefits with 4% match and immediate 100% vesting
• Vacation Pay
• Paid Sick Time
• Holiday pay
• Wellness Programs
• Travel reduction program (TRP)
• Meal Credit
• Meal Discounts
• Recognition Programs
• Safety Shoes benefit
• Team Member Hotel Discounts

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Provides basic customer service and courtesies to enhance the guests' stay.
• Practice proactive hospitality by anticipating their needs and being flexible in responding to them.
• Be knowledgeable about the hotel.
• Report defects in the hotel including shortages of equipment & supplies.
• Assists with maintaining cleanliness standards
• Balance all department accounts.
• Reconcile front desk postings and investigate discrepancies.
• Balance Food and Beverage cashiers' paperwork to Micros report.
• Balance all credit cards to both Micros and Chase systems.
• Audit room rates and market codes.
• Posts room and tax to all occupied rooms.
• Run "End of Day" reports for both POS and PMS systems. Closes the day.
• Completes Management reports and distributes accordingly.
• Review Front Desk log when coming on shift and record pertinent information as needed throughout shift.
• Post charges to individual room or master account.
• Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process.
• Process accounts of departing guests.
• Receive advance deposits at the desk for future reservations and process as per policy.
• Adhere to guest safe deposit box procedures.
• Adhere to policies regarding handling of employee's cash bank.
• Reconcile all charges and cash received during shift and prepare drop.
• Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction.
• Sell guest rooms, food & beverage outlets and seasonal hotel promotions.
• Review Front Desk log when coming on shift and record pertinent information as needed throughout shift.
• Communicate with other hotel departments to maintain a high level of guest satisfaction.
• Responsible for knowledge of groups and functions in the Hotel on a daily basis.
• Be a Team Player and encourage the teamwork attitude among staff.
• Attends department and inter-departmental meetings.
• Notify management of any pertinent information related to shift activities.
• Be knowledgeable in all hotel emergency procedures.
• Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.
• Follow supervisor's instructions and performs other duties as directed or assigned.

EDUCATION/EXPERIENCE

1. High school graduate. Some college preferred.
2. Must have 1-2 years' night audit or accounting experience.
3. Previous front desk agent and Hilton experience preferred.
4. Previous computer experience required.
5. Previous OnQ experience preferred.

OTHER REQUIREMENTS

1. Must be detail oriented and able to work alone.
2. Responsible for the efficient and professional running of the front office, including relationships with other departments.
3. Ensure smooth check in and check out of all guests, through properly handling guest accounts.
4. Be prepared to perform all front office functions, including front desk, AYS, and Night Audit.
5. Constantly audit all deskwork for accuracy and consistency. Coach and counsel staff when appropriate.

LANGUAGE SKILLS

1. Ability to read, comprehend and write instructions, correspondence and memos.
2. Ability to communicate verbally (including telephone contact) with Guests, management and co-workers.

Associate will be required to work graveyard shifts, both weekdays and weekends. Some overtime may be required.

DoubleTree Suites Phoenix is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Claudia.flores@doubletreephoenix.com or call (602) 683-9422 to let us know the nature of your request