Sales Operations Specialist

Support the sales operations and planning functions in developing and improving sales processes, systems, and strategies. Perform a variety of activities related to the day-to-day operations of the sales function, such as assisting with sales operations related calculations, coordinating territory/region activities, and maintaining documentation. Assist analysts in the collection and evaluation of data related to sales trends, pricing, performance metrics, and other sales-related statistics.

• Manages and builds both internal and external custome relationships.
• Tracks and monitors spend against provided budget.
• Performs various administrative and operational functions as needed for sales meetings, presentations, customer visits, tradeshows, etc. as required.
• Participates in meetings, content prep and follow up communications.
• Consistently advocates for opportunities to improve processes and ensure seamless sales operations support.
• Collaborates with cross functional teams to develop/enhance process and facilitate workflow.
• Uses and endorses various sales tools and operational processes to support business objectives.
• Makes recommendations and collaborates to make decisions with a focus on profitability while maintaining customer satisfaction.
• Identifies problems and determines path to resolve with minimal Manager input.
• Partners with customers to update existing literature/marketing material. Engage and collaborate with appropriate internal groups as needed.
• Participates in and supports projects. Partners with appropriate teams.
• Analyzes data as needed or requested.
• Participates in forecasting and inventory management activities.
• Manages and audits reporting or other required data, ensures accurate program payment calculations and timely payments in support of programs as outlined in trade development plans/or other legal agreements.
• Tasks may include product changes, maintaining customer portal and digital asset management systems (includes additions, discontinuations, regular accuracy audits, etc.), customer questionnaires, no charge order entry.
• Becomes profificent and utiltizes all designated GOJO systems as required.

• High School Diploma required, associate degree or some college preferred
• Minimum two (2) years' experience with customer service, administrative support, sales/operations/marketing support in a business-to-business environment required
• Analytical skills required
• Experience working with automotive or hardware markets preferred
• Preferred experience in managing customer relationships and partnering, collaborating, supporting & engaging a direct sales function
• Proficiency with all Microsoft Applications, especially Excel and PowerPoint
• ERP system knowledge expected; SAP a plus

• Works with general supervision of sales operations leadership team, relies on personal work experience and judgment to prioritize, plan and accomplish tasks and goals
• Coordinates and communicates events/activities as appropriate with input from Manager
• This role does not directly manage other GOJO team members