New

ED Operations Manager

Massachusetts General Hospital
United States, Massachusetts, Boston
55 Fruit Street (Show on map)
Jun 27, 2025
Summary Responsible for overseeing the daily operations of administrative functions within a hospital setting, ensuring efficient and effective management of office processes and staff. Provides strategic direction and leadership to administrative teams, optimizing workflows and enhancing operational performance to support hospital objectives. Does this position require Patient Care? No Essential Functions -Manages and supervises administrative staff, including recruitment, training, performance evaluations, and workload distribution. -Oversees daily office operations, ensuring adherence to hospital policies and procedures while maintaining high levels of productivity and efficiency. -Develops and implements strategies to improve operational processes, streamline workflows, and enhance service delivery. -Monitors and analyzes key performance metrics to identify areas for improvement and implement corrective actions. -Coordinates with other departments to ensure seamless integration of administrative functions with hospital operations. -Manages budgets and resources for the administrative department, ensuring cost-effective use of funds and materials. -Handles complex or escalated issues related to administrative operations, resolving problems in a timely and effective manner. -Ensures compliance with regulatory requirements, hospital policies, and industry best practices in all administrative activities. -Prepares and presents reports on operational performance, providing insights and recommendations to senior management. Education Bachelor's Degree Business Administration required or Bachelor's Degree Healthcare Administration required or Bachelor's Degree Related Field of Study required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Experience in an administrative or management role, with a focus on operations 5-7 years required and Experience in a hospital or healthcare setting 2-3 years preferred Knowledge, Skills and Abilities - Strong leadership and team management abilities. - Excellent organizational and project management skills. - Proficiency in office management software and systems. - Exceptional communication and interpersonal skills. - Ability to analyze data and make data-driven decisions. - Strong problem-solving and conflict-resolution skills. Physical Requirements Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 50lbs Carrying Occasionally (3-33%) 20lbs - 50lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.