New 
Senior Application Support Engineer - Morristown, NJ
 Valley National Bank | |
 United States, New Jersey, Morristown | |
 Jul 21, 2025 | |
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Responsibilities include but are not limited to:
* Provide software application subject matter expertise to stakeholders including Install, maintain, and monitor Client Service Applications (Windows/Virtual Machines, SAAS) running in our datacenters, cloud, both hosted on-prem. * Coordinate with Technology partners (Infrastructure, Infosec, Data, Development, Monitoring) on the day-to-day management of application life cycle. * Perform analyses on software application functionality and suggest improvements. * Perform analyses on software application functionality, manage expectations, track the intake and resolution of issues, requests, and changes through the Service Now ticketing system. * Consult and partner with the software development team, internal users, and clients to improve application performance. * Manage code migration across environments to ensure continued and synchronized functionality. * Establish the root cause of application errors, receiving escalation and critical concerns from App Engineers. * Maintain application system documentation to include system reviews, runbooks, knowledge documents, changes, audits, and future application improvement recommendations. * Document process and monitor application performance metrics. * Support capacity planning, monitoring, and maintenance of designated application system(s), while identifying trends or problems on monthly summary report. * Proactively facilitate incidents, lead root cause discovery efforts and log and debug files as it relates to applications and its usage. * Mentor Application support specialists - engineers on best practices and support related items. * Ensure that the Valley Bank applications are maintained in a manner that supports delivery of services to the Valley Bank platforms, resilience, and uptime performance statistics. * Perform quality assurance testing of new application software releases and patches in the application test environment prior to its production release. * Provide capacity planning, monitoring, and maintenance of designated application system(s), while identifying trends or problems on monthly summary report. * Lead continuous service Improvement efforts to improve the team's service levels. * Comply with ITIL standards including, Incidents, request, change, project management. | |