Sr Manager Retail Client Svcs

Senior Manager Retail Client Services

At our Company, we grow People, Brands, and Businesses! We are seeking a talented Senior Manager Retail Client Services to lead a team of Manager Retail Client Services to maintain and improve client specific retail conditions. This role is the key point of contact between the retail team, Headquarter team and client team. Ensures team is trained and accomplishes the client's objectives.

Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

What we offer:

Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off

Responsibilities:

• Promote the Company's Strategic Direction and Vision on a day-to-day basis and assure compliance with all National Programs.
• Develop people through training and direct organizational and team development initiatives.
• Ensure compliance in regard to distribution, new item speed to shelf, pricing objectives, planogram conditions, display performance against features, promotional activity and POS distribution.
• Track and score retail audits, track all shipment opportunities, track and report all competitive activity.
• Attend retail meetings to communicate client objectives, general retail trainings, market condition observations and assist in sales training.
• Communicate the progress on the executable and tracking results listed and communicate all opportunities to the headquarter team/client.

Qualifications:

• Associate's Degree or equivalent experience is required
• 5+ years of experience in related field
• 3+ years of supervisory experience
• Strong functional experience in retail management
• Project management experience
• Excellent written communication and verbal communication skills

Job Will Remain Open Until Filled

The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary

The Sr Manager Retail Client Services leads a team of Manager Retail Client Services to maintain and improve client specific retail conditions. Is the key point of contact between the retail team, Headquarter team and client team. Ensures team is trained and accomplishes the client's objectives.

Essential Job Duties and Responsibilities

Team Performance and Development

• Outline and implement National policies and programs.
• Promote the Company's Strategic Direction and Vision on a day-to-day basis and assure compliance with all National Programs
• Develop people through training and direct organizational and team development initiatives.
• Maintain operational excellence through development of a high-performing team and take proactive measures in addressing issues.

Execution

• Ensure compliance in regard to distribution, new item speed to shelf, pricing objectives, planogram conditions, display performance against features, promotional activity and POS distribution.
• Work to resolve any noncompliance issues at retail where possible and communicate properly the unsolvable issues.
• Perform ride-alongs at all levels of the retail organization.

Tracking

• Audit stores within the assigned geography according to the executable listed.
• Track and score retail audits, track all shipment opportunities, track and report all competitive activity.

Training

• Attend retail meetings to communicate client objectives, general retail trainings, market condition observations and assist in sales training.

Communication

• Communicate the progress on the executable and tracking results listed and communicate all opportunities to the headquarter team/client.
• Work with the sales team to make certain that all promotional activity is communicated to the retail team according to the standards and through the preferred method.
• Relate back to the headquarter team and client the findings of the retail organization as deduced from ride-alongs and retail meeting feedback

Supervisory Responsibilities

Direct Reports

Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

Indirect Reports

May delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements

• Travel and Driving are essential duties and function of this job
• Travel up to 50%

Minimum Qualifications

Education Level: (Required) Associate's Degree or equivalent

Field of Study/Area of Experience:

• 5+ years of experience in related field
• 3+ years of supervisory experience
• Strong functional experience in retail management
• Project management experience

Skills, Knowledge and Abilities

• Ability to understand and follow specific instructions and procedures
• Ability to direct, lead, coach, and develop people
• Skill in supervising to include delegating responsibility, training and evaluating performance
• Excellent written communication and verbal communication skills
• Ability to visualize and plan objectives and goals strategically
• Strong prioritization skills
• Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers

Environmental & Physical Requirements

Field / Administrative Requirements

Incumbent must be able to perform the essential functions of the job. Work may be performed in an office, field, retail store, or warehouse environment. Typically requires the ability to spend 66%+ hours each work day doing the following activities: engage in considerable physical activity, ability to lift and/or push up to 50 pounds, stand on feet for long periods of time, use products or cook food as appropriate for the demonstration, and may be required to work in extremely cold conditions (i.e. refrigerated and freezer sections). Also required to travel and drive. The use of proper safety practices when handling the products and/or cooking is essential.

Additional Information Regarding The Company Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.