Womens and Children Tour Guide

GENERAL SUMMARY:

The Women's and Children's Tour Guide offers a touring experience to potential patients and families considering the Bryan Women's and Children's facility for childbirth. Provides a welcoming and informative experience, answers questions or obtains necessary information and conducts follow-up contacts. Provides and gathers evaluation forms and distributes tour bags to participants.

PRINCIPAL JOB FUNCTIONS:

1. *Commits to the mission, vision, beliefs and consistently demonstrates our core values.

2. *Greets expectant parents and family members in Plaza lobby prior to tour start time.

3. *Conducts bi-monthly and PRN tours of the Women's and Children's facility; manages touring situations such as large groups or lagging participants with confidence and expedition.

4. *Explains key details of what to expect during their hospital stay and all available Bryan services.

5. *Distributes evaluation forms and gathers completed forms for Nurse Educator reference; collates information and packages tour packets for distribution to tour participants.

6. *Consistently displays welcoming and helpful persona to tour participants and Bryan visitors; answers questions appropriately or obtains information from Nursing Educator and contacts participant after tour.

7. Performs other related duties as assigned.

(Essential Job functions are marked with an asterisk "*". Refer to the Job Description Guide for the definition of essential and non-essential job functions.) Attach Addendum for positions with slightly different roles or work-specific differences as needed.

EDUCATION AND EXPERIENCE:

High school diploma or equivalency required. Prior experience in public speaking, guiding tours or experience within a medical environment preferred.