Program Manager for Cherry Point Dining Facility

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Job Summary

Responsible for directing all aspects of a food service 24/7 365 operation to include the supervision and management of employees, materials, supplies and quality control of all work performed. Prepare and or maintain required corporate and or contractual reports regarding safety, daily or weekly checklists, ensuring adherence to contract requirements relating to the serving of guests in a clean and organized food and beverage operation. Maintain open communication with contract representatives and corporate personnel. Establishes and monitors plans and procedures; provide guidance on employee problems and initiate/maintain training programs, safety programs, sanitation programs, equipment maintenance with the assists the Quality Assurance Manager with the quality control program.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Successfully manage a group of supervisory staff and associates responsible for the front of the house (FOH) operation in the successful completion of all goals and objectives daily. Train and promote Sodexo 5-star requirements
• Using SOPs prepare or ensure that all contractually required work, KPI's, trainings, and reports are completed and maintained on file and available for audit. Continually update SOPs to ensure staff have the most current version.
• Using daily checklists inspect all areas under your control to ensure the operation is meeting the needs of Sodexo, the Marines, Navy, and Air Force. Any area that does not meet the requirement is to be immediately corrected, and appropriate personnel trained to ensure success.
• Prepare and post the employee schedules for SSI staff and associate operations meeting union requirements.
• Perform a variety of tasks involved with the temperature and inspection of food on every line.

Additional Responsibilities

• Ensure that all applicable training takes place for the SSI associates on a weekly, monthly, or annual basis as needed/required
• Routinely check food on serving lines and during meal periods to ensure employees are correctly recording temperatures in log
• Ensure staff is performing pre-service meetings with SSI Associates. Perform personnel hygiene inspections on an unannounced inspection schedule
• Participate in mandatory or available training
• Maintain training records for a group of supervisory staff and associates. Ensure that required training is completed, including but not limited to safety, drills, procedures, and effective methodologies of performing in a food service operation
• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• High school diploma or General Educational Development (GED) required.
• A minimum of five years' experience in managing a cafeteria or multi-full food service facility required.
• Must have or be able to obtain Serve Safe certification (renewed every 5 years) within first 90 days of hire date.
• Valid driver's license and/or access to reliable transportation to perform work-related travel required. Eligible drivers must have a good motor vehicle record (MVR).

Knowledge, Skills and Abilities

• Thorough understanding of the following areas: sanitation, conducting training, security, food preparation, customer relations, menu selection, safety and accident prevention, equipment maintenance, food, and labor cost control.
• Organized, detail-oriented and self-directed individual who is a team player.
• Ability to solve practical problems and deal with a variety of instructions furnished in written, oral or schedule form.
• Strong interpersonal skills. Ability to interact effectively with a wide range of individuals in a diverse community and environment, including groups of customers or employees of the organization both verbally and in writing.
• Excellent customer service skills.
• Computer proficiency in Microsoft Office Suite with emphasis on Outlook, Word, and Excel.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment will vary from quiet to loud. PPE is required to be worn when in certain areas of the operation.

What We Offer - for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information