Product Owner - MyChart

The MyChart/Cheers Product Owner plays a pivotal role in transforming patient care and engagement through the strategic development of Children's National's digital health tools for patients and families. By combining technical expertise, strategic vision, and a deep understanding of user needs, this role leads the design and management of digital products that enhance care coordination, improve engagement, and deliver a seamless, accessible, and intuitive experience.

This position is essential to creating equitable and engaging digital health experiences that drive better outcomes for individuals and populations. As a Product Owner, you will collaborate with external vendors and internal stakeholders-including clinical, IT, and patient experience leaders-to ensure our digital solutions align with organizational goals and meet the evolving needs of users.

You will lead the product development lifecycle from ideation to launch, ensuring timely delivery and high-quality results. A key part of your role will be advocating for the voices of patients and families, ensuring their perspectives are integrated into every stage of product design and development. Leveraging data-driven insights, you will continuously innovate and enhance our digital health offerings.

Working closely with senior leadership, you will help align product strategies with broader organizational objectives-making a meaningful impact on the health and well-being of diverse communities through cutting-edge digital health solutions.

Minimum Education

• Bachelor's Degree (Required)
• Master's Degree (Preferred)

Minimum Work Experience

• 3+ years, Proven experience in a product owner or similar role (Required)

Required Skills/Knowledge

• Understand HIPAA regulations and data privacy
• Passion for improving the patient and caregive experience
• Ability to work independently and collaboratively in a fast-paced environment
• Align the product strategy with Children's National's mission of being patient-centric and offering equitable access and care.
• Ensure that Children's National's implementation adheres to HIPAA compliance and relevant healthcare regulations.
• Experience with Agile methodologies and tools
• Familiarity with user experience (UX) design principles
• Strong understanding of healthcare systems, patient care processes, and digital health technologies.
• Ability to manage multiple projects and priorities in a fast-paced environment.

Required Licenses and Certifications

• Project Management (Preferred)
• Lean/Agile (Preferred)

Functional Accountabilities

• Provide Operational Oversight
• Coordinate tasks consistent with workload requirements and available resources.
• Participate in specified divisional operations and systems.
• Recommend and participate in development of new processes and systems to meet departmental needs.
• Participate in the training of internal team members on workflows and digital health technologies; assist with determining work assignments, schedules and priorities; provide work guidance and oversee the activities of one or more processes.
• Lead the development and execution of the digital health product roadmap
• Work closely with external vendors to integrate and enhance digital health solutions
• Collaborate with external vendors and internal stakeholders across the organization to improve and increase utilization of digital health tools.
• Organize and lead testing of product enhancements, integration features, upgrades, and problem resolutions.
• Regularly round with patients and families and internal end users to understand workflow and design issues that impact optimization of the product.
• Track industry trends and emerging technologies to identify opportunities for improvement and innovation.
• Analyze internal and external user data to identify areas for improvement and optimize product features.
• Report on product performance to Children's National leadership and external reference groups.
• Track and analyze issues and perform root cause analysis to reduce the inflow of recurring issues.
• Ensure the digital health products are user-friendly, equitable, and effective in achieving desired health outcomes.
• Monitor and analyze product performance, making data-driven decisions to improve functionality and user experience.
• Act as the primary point of contact for all product-related inquiries and issues.
• Maintain a deep understanding of the digital health landscape and emerging technologies.