Lead Central Process Asst

Exemption Status:

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:

1. Proper identification of the patient using two identifies: patient name and date of birth.
2. Perform a variety of routine and complex blood drawing procedures to include venipuncture and capillary puncture (finger and heel sticks) using standardized equipment.
3. Respond to all STAT blood work requests within 30 minutes. Respond to all timed specimen requests within + / - 15 minutes.
4. Confer with patients to obtain information for laboratory records, explain procedures, allay fears and elicit cooperation.
5. Transport specimens to the laboratory while maintaining specimen integrity.
6. Adhere to standard precautions and all infection control policies and procedures.
7. Prepare, process, label and store patient specimens according to departmental procedures using approved techniques and equipment, for subsequent analysis by the clinical laboratory.
8. Respond to the pneumatic tube system and disperse patient specimens to the appropriate lab section in an efficient manner.
9. Coordinate the training of new staff members and phlebotomy students to the Central Processing department. Provide technical guidance to Phlebotomy students and new employees.
10. Assist with the scheduling of staff work assignments, ensure smooth work flow; work assignments are arranged to maximize productivity.
11. Perform all computer functions (i.e. quick registration, patient scheduling and check-in, ordering tests, and receiving specimens) in an accurate, timely and efficient manner.
12. Review uncollected lists on a regular basis; ensuring all specimens have been obtained.
13. Centrifuge, aliquot, and appropriately store all reference laboratory specimens per laboratory policies and procedures. Build transport batches to prepare specimens for courier pickup.
14. Mail and fax laboratory reports to physician offices.
15. Schedule the collections of home draws and other off-site locations.
16. Provide routine specimen pick-up for all physicians in adjoining medical / professional buildings.
17. Perform all duties at the Outpatient Lab front desk including but not limited to greeting the patient, placing lab orders in the laboratory information system, check tests ordered and diagnosis for medical necessity, deliver ABN (advance beneficiary notice), and make necessary phone calls to physician offices for clarification of orders.
18. Maintain entire work area in a neat, clean, and organized manner.
19. Maintain phlebotomy trays in a neat, organized, and professional manner.
20. Answer the central processing and outpatient laboratory telephones within 3 rings.
21. Oversees the reference laboratory pending work list, releases reference laboratory results so they are viewable by nursing and the physicians. Resolves issues with reference laboratory testing as they arise.
22. Adapts to changes in a crisis situation (i.e. short staff, computer downtime).
23. Assists supervisor with observing and documenting the annual competency of the Central Processing staff.
24. Notifies supervisor of employee related issues or unusual concerns in the supervisor's absence.
25. Assists supervisor with the writing of departmental procedures according to CLSI (Clinical Laboratory Standards Institute).
26. Assist with the data collection for performance improvement initiatives.
27. Assists in maintaining the online lab test catalog so all users have current information.
28. Meets established productivity standards.
29. Facilitates and promotes the sharing of knowledge and content throughout departments.
30. Takes responsibility for ensuring that all work outcomes satisfy the UMass Memorial Health System True North.
31. The individual must support the mission, vision, and goals of HealthAlliance-Clinton Hospital and serve as a role model for CARES values.
32. Adheres to change control processes.
33. Participates in cross training to optimize department resources.
34. Demonstrates excellent attendance and actively participates in a variety of meetings and training sessions as required.
35. Demonstrates a friendly, responsive, service-minded attitude to all internal and external customers.
36. Communicates ideas effectively. Shares information and keeps others properly informed. Gives, and is open to useful feedback.
37. Adheres to the HealthAlliance Hospital Code of Conduct and Behavior Standards and dress code.
38. Complies with established environment of care/safety policies and procedures and all health and safety requirements.
39. Maintains and fosters an organized, clean and safe work environment.
40. Contributes to the development and application of process improvements.
41. Maintains a collaborative, team relationship with peers and colleagues in order to effectively contribute to the group's achievement of goals and to help foster a positive work environment.
42. Attends staff meetings and in-service programs as required or directed. Keeps current with hospital and unit changes by reading communication boards and/or books, bulletin boards, posted notices and reads and responds to e mails on a regular basis.
43. Practices cost containment and fiscal responsibility through the efficient use of supplies, equipment, time, etc.
44. Complies with established departmental policies, procedures and objectives.
45. Attends variety of meetings, conferences, seminars as required or directed.
46. Demonstrates use of Quality Improvement in daily operations.
47. Complies with all health and safety regulations and requirements.
48. Respects diverse views and approaches, and contributes in maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.

Standard Staffing Level Responsibilities:
1. Complies with established departmental policies, procedures and objectives.
2. Attends variety of meetings, conferences, seminars as required or directed.
3. Demonstrates use of Quality Improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6. Maintains, regular, reliable, and predictable attendance.
7. Performs other similar and related duties as required or directed.
All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:
Required:
1. Associates Degree in a medical / science related field

Preferred:
1. Phlebotomy certification through American Society of Clinical Pathology PBT(ASCP)

Experience/Skills:
Required:
1. Ability to endure periods of heavy workload and stress.
2. Must possess ability to coordinate eyes and hands to fingers rapidly and accurately in making precise movements with speed.
3. Must possess good communication and customer service skills.
4. Working knowledge of Microsoft Office programs.
5. Minimum of 1 yr of phlebotomy experience with patients of all ages.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies, including age-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Constantly:
- Working indoors, high stress level, color vision
- Precise motor skills, hearing, vision

Frequently:
- Sitting, standing, walking, twisting, climbing, balancing, bending, grasping, repetitive movements

Occasionally:
- Pushing, pulling, kneeling, reaching, temperature extremes
- Lifting, carrying, pulling, pushing 0-50 pounds

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.