Lead, Customer Enablement

THE ROLE

The Customer Enablement Lead is responsible for enhancing Customer satisfaction, driving product adoption, and fostering long-term relationships. The primary responsibility of the Customer Enablement Lead will be to grow Customer Satisfaction while meeting Revenue targets. The position will be a mixture of managing external customers with most of the time engaged with internal matters.

WHAT YOU'LL DO

• Remotely manage and interface with Assigned Accounts including one of Entegris' Global Strategic Customers (GSC) on mature product lines and reoccurring Revenue

• Lead internal actions to resolve Customer priority issues with a focus on Entegris' Deposition and Etch Solution Business Unit

• Provide up to date and accurate forecasts for the assigned GSC and other Accounts

• Partner with Finance and related functions on escalations of Accounts Receivables

• Manage Product allocation by Customer based on Priorities

• Lead Semi-annual Business Review processes for Materials Solution portion of the GSC

• Collaborate cross functionally to track and drive improvements in On Time Shipments

• Ensure Quality and PCNs are communicated correctly with Customers and stay on schedule

• Establish process and programs that enhance Entegris' Customer scorecard

• Drive increased Customer satisfaction

• Manage the interface for PCNs, Quality notices, or other aspects where timeliness and communication is critical.

• Keep Customers payments current.

• Establish Product allocations based on cross functional inputs

• Meet established Revenue targets from mature products

• Apply new pricing programs

• Define and develop post-sale Customer enablement/training programs

WHAT WE SEEK

• Minimum of 5 years Sales experience in Semiconductor Industry. Chemical and process engineering background preferred.

• Fluent in English.

• Excellent interpersonal and communications skills, experience working in a matrix environment and managing multiple priorities and projects with dynamic timelines to execution.

• Is curious, seeking to understand opportunities, challenges, issues, and solutions to a level that optimizes insights for maximum resolution.

• Ability to effectively deal with ambiguity.

• Strong written and verbal communication skills, with a strong background in data analysis including Excel and other database tools. Proficient in PowerPoint.

• Proficiency and prior experience with Salesforce CRM platform.

• Communications proficiency in English

• Experience with Semiconductor Customers and their specific needs

• Data analysis capabilities

• Attention to detail

WHY WORK AT ENTEGRIS?

Lead. Inspire. Innovate. Define Your Future.

Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our employees to bring new ideas to the table. Every employee throughout the company is encouraged to share input on projects and initiatives. Our decision-making process is truly a collaborative effort as we realize there are leaders at every level of the organization. We put our values at the core of how we operate as an organization - not just when it's convenient, but in a lasting and meaningful way. We want the time and energy you spend here to have a positive impact on your life inside and outside of the office.

WHAT WE OFFER

Our total rewards package goes above and beyond just a paycheck. Whether you're looking to build your career, improve your health, or protect your wealth, we offer generous benefits to help you achieve your goals.

Compensation: $111,000 - 139,000/ year range with actual pay dependent on candidate overall skills for the role

*Annual Bonus Eligible

*A progressive (PTO) policy that empowers you to take the time you need to recharge

*Generous 401(K) plan with an impressive employer match with no delayed vesting

*Excellent health, dental and vision insurance packages to fit your needs

*Education assistance to support your learning journey

*Values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence

*Company anticipates the application window closing approximately 5 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require Company to shorten or extend the application window

Entegris does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need Entegris immigration sponsorship (e.g., H1B, TN, STEM OPT, etc.) now or in the future.

At Entegris we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.