Acara Solutions is seeking Field Service Technicians with our client - a global leader in cutting-edge Supply Chain Solutions!
SUMMARY OF RESPONSIBILITIES
We are looking for a self-motivated individual to become a part of our Koerber Customer Service Installation Team! This position requires mechanical, electrical and systems experience, and the ability to read blueprints and mechanical/electrical drawings. The Field Service Technician is responsible for preventative maintenance, commissioning, service, installation, software loading and network configuration, customer care & training, and quality control. The Field Service Technician shall also be responsible for conducting daily site and equipment safety checks, performing a Job Hazard Analysis, and providing a daily status report to Management. Additional training on Koerber products will be provided.
Primary Responsibilities of the Position Include:
- Ability to travel up to 90%, at a minimum to customers facilities to install, diagnose, commission and repair Koerber equipment, include weekend and overnight work as needed per the customer's production schedule.
- Ability to pass USPS background checks will be required.
- Ability to Baseline old equipment against test deck and record results, confirming the run-on computer to see how many were read and sorted.
- Work will be mostly mechanical & electrical in nature, related to IT equipment installation; thin client, monitors, switches, software/network configuration/upgrades, trial runs, investigative tests, repairs, and overhauls.
- Ability to trouble shot PLC's
- Ability to remove and install new IT equipment i.e. computer, cameras, run ethernet cables - this is the most time consuming part of the job that requires around 16-20 cables to be run. Will need to be able to crawl under the machine, going in the maintenance alley and running them through the trough then plugging.
- Powering up all equipment, commissioning, and calibrating cameras.
- Interact with customers on a professional basis, communicating with customers regarding service and product issues.
- Meet Koerber quality standards for a professional installation and a clean work area.
- Understand issues and communicate them to other by means of drawings, photos, and reports.
- Provide remote support via phone calls, emails to other Field Service Engineers, management, engineering and the client as needed.
- Install and commissioning of Koerber equipment and provide training to the end user where applicable.
- Promote the companies service and parts programs and identify additional customer care opportunities.
- Adhere to internal processes and implementation of field service systems to improve the efficiency and department organization.
- Troubleshoots installation issues as requested by Koerber Management and Engineering.
- Enhance the company's competitive position in the closing systems market.
- Assist the company in maintaining and improving relationships with key accounts.
- Demonstrate professional level skills to positively motivate, overcome barriers, and act as champion / change agent for continuous organizational improvement.
- Perform other duties as needed to support project installation and management.
Here's what you will receive:
Pay rate: $29-$31/hr DOE + Per Diem
Duration: Temporary with possibility to convert to full time based on business needs and performance
Shift: Need to be flexible to work any shift (this is a traveling position) Required Skills and Experience:
- MUST HAVE USPS clearance and or be able to pass USPS background check - required.
- At least 5+ years' experience in IT and sortation equipment installation and maintenance in an industrial environment.
- A formal education/experience in mechanical, electronics, IT system upgrades or similar technical nature with focused on material handling systems.
- Technical aptitude, in both mechanical & electrical areas, with installation & controls theory understanding.
- Ability to read and understand technical documentation, drawings, and schematics.
- Results-oriented, self-confident, self-motivated, takes initiative, persistent
- Excellent problem-solving skills, and the ability to develop and maintain effective customer relationships and collaborative business relationships.
- Natural customer centric orientation
- Presentation skills; persuasive written and verbal communication
- Computer skills: MS Word, Excel, PowerPoint and Outlook
- High School Diploma and or GED required.
- Ability to travel regularly - 90% or more.
Additional Information:
- Upon offer of employment, the individual will be subject to a background check and a drug screen
- Lift material/equipment weighing up to 50 lbs.
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
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Aleron
Jun 25, 2025