Patient Accounts Representative- Infusion Center

GENERAL SUMMARY

Schedule: Full-Time, Monday-Friday

Location: Grosse Pointe Woods, MI

• Initial contact for the public.
• Receives payments and allowances and performs data entry of payments, allowances and account adjustments in an accurate and timely manner.
• Handles inquiries, completes correspondence, accepts private payments and posts cash on a daily basis.
• Reviews and processes insurance explanation of benefits statements for accuracy.
• Refers debit/credit balances to collectors and refers credit balances for resolution.
• Reviews accounts on which credit balances exist and determines reason for the credit balance.
• Appropriately adjusts the contractual allowance if in error, completes a transfer if a payment was applied to an incorrect account or requests a refund if an overpayment exists.
• Reports recurring insurance payment discrepancies and works with team to resolve. Identifies accounts on which contractual adjustments are incorrect by working the daily credit balance report.
• Reconciles bank deposits to payments entered into the financial system in a timely manner to ensure accurate account data.
• Reviews accounts and responds in a timely manner. Responds to third party inquiries and works to resolve circumstances that create unwarranted debit/credit balances.