Pharmacy Business Operations Director
Pharmacy - Business Services Job Summary Responsible for leading the financial and business strategy of UCSF Health's pharmacy enterprise. Provides patient-level financial and clinical data analysis to inform operational, financial, and strategic decision-making. Oversees the development and monitoring of the department's operating, pharmaceutical, capital, and labor budgets, including utilization tracking, revenue projections, cost accounting, and service line profitability reporting. Integrates clinical and financial data into decision support systems and drives improvements in business processes, revenue integrity, and revenue cycle systems. Supports strategic growth through financial modeling and forecasting.
The role also assesses organizational and strategic issues, consulting with leaders to identify root causes of performance gaps and implement improvement strategies aligned with institutional goals. Applies organizational development approaches such as strategic planning, process redesign, and culture change to enhance performance. Analyzes the organization's structure, policies, systems, and data to ensure alignment of financial operations with broader health system objectives.
This position provides benchmarking of pharmacy business operations against healthcare best practices and requires strong leadership and collaboration to align financial planning with pharmacy and system-wide strategies.
The Director is accountable for all fiscal operations of the Department of Pharmaceutical Services, including budgeting, cost accounting, benchmarking, revenue cycle, revenue integrity, and the 340B Program across UCSF Health. Key responsibilities include charge capture, reimbursement optimization, denial management, and compliance with internal policies and external regulations. The role also evaluates the financial viability of new initiatives through cost-benefit analysis and supports 340B Program optimization strategies, medication assistance programs, and business operations for in-house specialty and retail pharmacies.
Uses advanced organizational development professional concepts to analyze financial and operational performance, identifies areas for improvement and implements solutions aligned with institutional goals. This includes leading efforts in strategic forecasting, policy development, and process redesign to enhance efficiency and effectiveness across the pharmacy enterprise.
The Director works collaboratively with internal departments-including the 340B team, Pharmacy Purchasing, Informatics & Analytics, Finance, Revenue Integrity, Budget Office, Health Plan Strategy and Patient Financial Services-and maintains strong relationships with UCSF affiliates and the UC Office of the President. They are responsible for leading regular business reviews and ensuring continuous improvement in financial stewardship and strategic alignment.
Exercises sound judgment, strong leadership and ability to evaluate complex issues using a data-driven, systems-level approach.
Department Description The Department of Pharmaceutical Services provides a full range of services for patients cared for by the UCSF Health System as well as its providers and payors. These services include, but are not limited to: drug procurement, storage, and security; safe accurate and timely preparation and distribution of drugs; clinical pharmacy services for patients; development of drug use policies within the UCSF Health System; drug information services for clinicians and patients; and participation in technology assessment and quality assurance programs. The Department encompasses with the Department of Clinical Pharmacy, an academic unit within the School of Pharmacy, which has primary responsibility for teaching professional courses in the Pharm.D. curriculum, research, and public service. The Department of Clinical Pharmacy and Department of Pharmaceutical Services share its philosophy of pharmaceutical care. The final salary and offer components are subject to additional approvals based on UC policy. To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles) Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role. For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Required Qualifications
- Doctor of Pharmacy
- Bachelor's degree in related area and / or equivalent experience / training.
- Maintains a broad range of expertise in finance theory and research techniques. Proven ability
to apply management concepts to improve pharmacy finance processes. Proven ability to
reconcile department financial processes and standards with organization goals. Proven ability
to apply internal audit functions to test financial results throughout the Pharmacy Enterprise - Thorough knowledge of pharmacy operations in a health system, federal, and state regulations
related to pharmaceuticals. - Expertise in professional development, fostering leadership capabilities through mentorship and knowledge sharing. Strong strategic skills in collaborating with senior management to set and align organizational objectives, drive initiatives, and navigate complex challenges.
- Proven ability to set goals and manage the implementation process for initiatives. Highly
adaptive and ability to work well under pressure and meet deadlines. - Demonstrated skills to organize, simplify and increase efficiency of pharmacy business unit
processes and procedures while maintaining standards and compliance - Interpersonal skills to maintain professional relationships with peers,multidisciplinary team
members, and executives. Ability to work creatively with others and to solicit and
incorporate their ideas when appropriate and to promote and develop others. - Strong problem solving skills to evaluate complex or new issues and identify options for
resolution when no precedent exists. Demonstrated analytical skills to probe, challenge, and to
question the status quo. - Verbal and written communication skills to address critical, sensitive situations. Strong abilities
to actively listen, and change the thinking of, or gain acceptance from, others. - Knowledge of pharmacy application information systems. Ability to notice technological
inefficiencies and improve the department's use of pharmacy computer application programs. - This position requires flexibility to orient and work at all UCSF Medical Center locations.
- Experience working in partnership with external affiliates, or with joint venture initiatives.
Preferred Qualifications
- Master of Business Administration (MBA) or Master of Health Administration (MHA)
License/Certification
- California Pharmacist License
About UCSF At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.
Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Job Code and Payroll Title 000216 FINANCIAL ANL 5 Job Category Pharmacy, Professional (Non-Clinical), Supervisory / Management Bargaining Unit 99 - Policy-Covered (No Bargaining Unit) Location San Francisco, CA Additional Shift Details Monday - Friday |
University of California - San Francisco Campus and Health
Jun 27, 2025