Supervisor, Operations

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: USA - Phoenix, E. Jones Ave.

Division:Road
Job Posting Title: Supervisor, Operations
Time Type: Full Time

Summary
The Supervisor, Operations at DSV Road Transport will play a pivotal role in ensuring the smooth and efficient operation of our transportation services. You will be responsible for supervising and overseeing a team of logistics coordinators, ensuring compliance with company policies and maintaining a high level of customer satisfaction. The ideal candidate will have excellent communication skills, strong leadership abilities, and a thorough understanding of transportation logistics.

Duties and Responsibilities

• Serve as the primary point of contact for customer inquiries, ensuring timely and accurate responses to queries.
• Build and maintain strong relationships with customers, understanding their specific needs and requirements.
• Address customer concerns and issues promptly, striving for swift resolutions.
• Coordinate the dispatch of loads to owner-operator carriers, ensuring optimal efficiency.
• Monitor load statuses and update customers and carriers accordingly.
• Resolve any dispatch-related issues or delays promptly and effectively.
• Lead and supervise a team of dispatchers and customer service representatives.
• Provide guidance, support, and training to team members to enhance their performance and professional growth.
• Conduct regular performance evaluations and provide constructive feedback.
• Implement and enforce standard operating procedures (SOPs) to streamline dispatch and customer service processes.
• Identify opportunities for process improvements and cost savings.
• Ensure compliance with industry regulations and company policies.
  

Skills & Competencies

• Team player with ability to work alongside and lead diverse cross-functional teams.
• Capability to work under time and quota pressures.
• Analytical mindset to optimize and keep the supply chain running in a world of change.
• Accustomed to working in a fast-paced, dynamic environment.
• Demonstrates commitment and results-orientation, strives to maximize account performance, and achieve growth targets.
  

Educational background / Work experience / Qualifications

3+ years of Dispatch / Logistics Coordinator experience in the transportation / freight brokerage / logistics industry.
Strong knowledge of all products including supply chain solutions, freight brokerage and contract logistics.
Excellent knowledge of DOT, FMCSA, Federal, and State regulations.
Previous experience in a managerial position

Language Skills

• Business fluent in English
• Preferably good command of local language
• Bi-lingual a plus

Computer Literacy

• Highly proficient in Microsoft Office Software (Excel, Word, PowerPoint, and others)
  

Physical and/or Mental Requirements / Working Conditions

While performing the duties of this job, the employee is frequently required to stand. The employee is often required to walk and use hand and eye coordination. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.

Work Hours and Environment

Normal working hours for this position are Monday - Friday from 8:30 AM to 5:30 PM, however, working beyond these hours will often be required by business needs.

At Will Employment

DSV Road Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

For this position, the expected base pay is: $68,000 - $92,000 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources athr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

For this position, the expected base pay is: $68,000 - $92,000 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.