Membership Consultant - Fitness Center

Summary:

Provides information and guidance to prospective members regarding center facilities and programs that will help them reach their goals. Enroll the prospective member on the most appropriate membership to help them achieve their goals. To service existing members by exceeding their expectations, helping to solve their problems, and add to their level of motivation to keep them committed to fitness

Responsibilities:

• Determine the goals, wants and needs of the prospective member by performing a proper needs analysis
• Provide accurate information to prospective members in person, via email, or over the phone regarding center facilities and programs that suit their individual goals, needs, or wants
• Converts telephone inquiries into center visits, conducts facility tours, effectively communicates equipment and program benefits, guides customer through the decision making process and assertively pursues the sale by building a relationship with the prospect
• Meets daily, weekly, and monthly membership, renewal, and revenue goals as set forth by management
• Attain 4 pre-booked appointments for each shift
• Attain all other daily sales productivity standards
• Solicits prospective members both inside and outside the center by distributing quest passes, asking for referrals, and using other prospecting techniques as approved by center management
• Calls members for follow up and accurately records daily statistics and all other information in a timely fashion
• Assists in keeping members motivated and excited about the investment in their health
• Increases members feelings of self worth and accomplishment
• Knows members by name and maintains professional relationship with them
• Fills out all required paperwork in a timely and accurate manner and submits to General Manager per center guidelines
• Completes and records membership sale transactions per center guidelines
• Prepares for and attends all sales meetings, training, and general staff meetings
• Evaluates sales strategies and sales presentations
• To identify areas for improvements and/or change
• Communicates such with General Manager for approval
• Performs various other specific duties as necessary or required

Requirements:

• High School Diploma
• BLS

Work Type:

Full Time