New 
Student Services Manager (Testing and Welcome Center)
 Maricopa Community College district | |
life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b)
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 United States, Arizona, Phoenix | |
 Jun 22, 2025 | |
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Student Services Manager (Testing and Welcome Center) Job ID: 321493 Location: Scottsdale Community College Full/Part Time: Regular/Temporary: Regular Salary Range $68,850.00 - $89,505.00/annually, DOE Grade 118 Work Schedule Monday - Friday, 8am - 5pm; some evenings and weekends may be required Summer Hours: Monday - Thursday, 7am - 6pm Work Calendar 12 Months Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Campus Statement Scottsdale Community College (SCC) is proud to be the only two-year public higher education institution located on Native American land. As one of the 10 Maricopa Community Colleges, SCC currently serves more than 7,000 full and part-time students each semester from its surrounding communities, including the cities of Scottsdale, Fountain Hills, Phoenix, and the Salt River Pima - Maricopa Indian Community. We are seeking dedicated and collaborative staff and faculty who are passionate about teaching, learning, and fostering student success. We welcome individuals who are eager to contribute their ideas and expertise to help guide the ongoing development of SCC's priorities and strategic initiatives. At SCC we are proud of our reputation as an innovative college that is focused on student success. Come join us in our desire to improve the quality of life in our communities by providing challenging, supportive, and engaging learning experiences. SCC Wins the 2022 Sterling Award MCCCD Fast Facts Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package: * Nationwide Medical, Dental, and Vision Coverage * Paid Time Off: Vacation, Sick Leave, and Personal Time * 20 Paid Observed Holidays * Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage * Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions * Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b) * Tuition Reimbursement for employees and dependents * Annual Professional Development Funding * Flexible Work Schedules Employee Health & Wellness Programs: * District-Wide Wellness Program with Workshops and Webinars * Monthly Health & Wellness Calendar and Newsletter * Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs * Employee Assistance Program (EAP) * Sight-On-Site Eye Care Services * Mobile On-Site Mammography Screenings * Pre-Retirement Planning Events * Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) Job Summary Scottsdale Community College is seeking a full-time Student Services Manager to lead operations for the Welcome Center and Testing Center. This position is responsible for planning, managing, and overseeing the implementation of programs and services in these student support units. Key responsibilities include providing leadership, supervision, and strategic direction for both departments. Ensuring compliance with all relevant laws, regulations, and policies. Conducting program evaluation and assessment to enhance services, and participates in strategic planning, program review, data analysis, and the implementation of new initiatives. This role is also responsible for support efforts related to the Strategic Enrollment Management Plan, including leading student engagement, recruitment, and retention activities related to these departments. Effectively managing departmental budgets and resources. Please read the "How to Apply" section to avoid incomplete application materials. Essential Functions 30% - Directs, plans, manages, and oversees the operations of two distinct departments: the Welcome Center and the Testing Center. Provides strategic leadership, program evaluation, staff supervision, and operational management to ensure effective services delivery in both areas. 25% -Ensures departmental compliance with institutional policies and applicable laws related to testing and welcome center operations. Remains current on regulatory changes and implements changes. Engages with external stakeholders, prospective and current students. Supports college-wide and district wide initiatives focused on engagement, recruitment, and retention as is related to the departments. 20% - Participates in strategic planning processes, including program review, data analysis, implementation of best practices, and involvement in college and district committees. Contributes to the development and execution of new initiatives and supports Strategic Enrollment Management (SEM), including outreach and engagement with students. 20% - Plans, develops, monitors, and manages department budget, for the Welcome Center and Testing Center, ensuring fiscal responsibility and alignment with institutional priorities.. 5% - Performs other duties as assigned. Minimum Qualifications Bachelor's Degree from a regionally accredited institution in education, sociology, business administration or related field and five (5) years of progressively responsible student services or related experience that includes such things as administration of policies and procedures, program oversight and two (2) years of supervisory experience. OR Associate Degree from a regionally accredited institution in education, sociology, business administration or related field and seven (7) years of progressively responsible student services or related experience that includes such things as administration of policies and procedures, program oversight and two (2) years of supervisory experience. OR High School Diploma/GED and nine (9) years of progressively responsible student services or related experience that includes such things as administration of policies and procedures, program oversight and two (2) years of supervisory experience. Desired Qualifications A. Experience working in a Welcome Center or One-Stop Enrollment Center within higher education. B. Testing Center experience or knowledge of testing procedures and knowledge of administering tests and the technology associated with this. C. Experience working with students in areas of enrollment, engagement, and retention. D. Skilled in the enrollment process such as registration, add/drop, program plans. E. Knowledge of campus resources with a high level of customer service experience related to supporting students. Special Working Conditions
How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information.
Applicants who currently work for any of the MCCCD campuses/locations should utilize their HCM Employee Self Service page to apply for jobs by logging in to HCM and clicking on Navigator / Menu / Self Service / Recruiting / Careers. For instructions on how to apply, go to HCM Internal Applicants Quick Reference Guide. At this time, Scottsdale Community College does not provide Visa Sponsorship. Posting Close Date Apply on or before July 7, 2025 to be considered. EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321493&PostingSeq=1 jeid-19cd14f42965564683678b695290799f | |