New

Mgr, Continuous Imp - Sr

Quest Diagnostics Incorporated
United States, Texas, Houston
Jun 21, 2025
This position willlead a variety ofcontinuous improvement and process improvement projects and teams to apply Quest Management System (QMS) principles and tools to ensure Quest Diagnostics isefficient and effective in the delivery of its services, solutions, and processes while improving customer and employee satisfaction.This position will also be responsible for coaching others to learn and apply QMS principles and tools to their daily work. Leads projects and working teams to effectively initiate, plan, execute, monitor, and close projects Leads projects Leads projectsthrough issues, roadblocks, and problems Acts as a change agent to drive teamstoward success Guides team members to performthrough issues and constraints Owns projects Owns the timeline, budget, resource constraints, and deliverables / results Shifts between the big picture and the small-but-crucial details Is prepared to roll up their sleeves and work through detailed issues Manages projects Ensures all appropriate tools are completed and used effectively (e.g., charter,ganttchart, status updates) Communicates Actively communicates with project sponsors and stakeholders Establishes regular points of communication Manages sponsor andstakeholdersexpectations Delivers the expected results Applies continuous improvement tools and techniques, as well as other QMS principles and tools, toward a variety of medium-sizedprojects Leads efforts to implement Process Control and Management (process definition, documentation,ownership, metrics, and monitoring systems) Facilitates workshops and targeted improvement events to help teams quickly achieve strategic objectives Works with local team members to identify and prioritize continuous improvement opportunities Works with functional and site leaders as a thought leader to create future state improvement roadmaps with clear executable plans that are in line with the business strategies improvement needs Works with local team members to instill effective daily work management behaviors, such as daily metric review Contributes toward building a grass-roots culture of continuous improvement Coachesother employees onthe use of various tools, concepts and practices foundational to QMSinorderforQuest Diagnostics employeesto build self-sufficiency, sustainability and scalability Participates in Communities of Practice Leads QMS Training Classes Documents business processes Completes required continued learning QUALIFICATIONS Required WorkExperience: N/A Preferred Work Experience: N/A Physical and Mental Requirements: The normal performance of duties may require lifting and carrying objects Frequent walking and/or standing. Knowledge: Demonstrated understanding and experience in continuous improvement, process management, or system thinking (4 to 6 years) Demonstrated experience in core continuous improvement tools Demonstrated experience using structured problem-solvingskills:uses a systematic, disciplined and data-driven approachthatidentifiesthe root causesof various issues and designs solutions to resolve them Demonstrated data analysis skills Demonstrated experience leading projects from initiation to completion Demonstrated experience facilitating discussions or workshops Demonstrated ability to develop strong relationships with others Demonstrated experience leading changes Demonstrated ability to influence business leaders Demonstrated experience with process management Basic knowledge of VOC tools & some DFSS tools General knowledge of Hoshin and breakthrough planning Skills: Comfortable with statistical analysis Problemsolvingskills Effective written and verbalcommunication skills across multiple formats:formal presentations, meetings,conference calls,e-mails,andmemos Ability to handle multiple projects simultaneously Comfortable with Microsoft PowerPoint and Project Skilled in Microsoft Word Advanced in Microsoft Excel Interpersonal skills Decision making skills Planning and organization skills Negotiation skills Results-oriented Creative Persistent Composed Able to learn new concepts rapidly Able to work independently with little supervision EDUCATION Bachelor's Degree LICENSECERTIFICATIONS Formal training in project management or continuous improvement methodologies (e.g., Six Sigma, Total Quality Management, Lean, Theory of Constraints) QMS Continuous Improvement Certification (internally provided - completed within 18 months of entering into the role)(Required) QMS Platinum Level Core Practitioner Training (internally provided - completed within 18 months of entering into the role) (Required) Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.