Fire Alarm Senior Service Technician

We're seeking people driven to excellence and inspired to have a meaningful impact powering, automating, integrating, and securing the world's most critical infrastructure and facilities. This translates into fulfilling opportunities for employees driven to excel in a meaningful career. As an employee at M.C. Dean, you will join forces with more than 5,800 professionals who engineer and deploy automated, secure and resilient power and technology systems; and deliver the management platforms essential for long-term system sustainability. Together, we transform the way complex, large-scale systems are designed, delivered, and sustained-enhancing client outcomes, improving lives, and changing the world for the better.

The Life Safety Group safeguards the environments where M.C. Dean's clients operate-ensuring that life-saving systems function precisely as needed during emergencies. Their expertise supports business continuity, regulatory approval, and above all, the preservation of life. By integrating seamlessly with telecom, electrical, and security systems, this team enhances the resiliency and operational readiness of critical facilities.

The role of a Fire Alarm Senior Service Technician represents the highest level of technical expertise and leadership in fire alarm system servicing. This is a senior position within the team, responsible for leading complex projects, providing strategic guidance, and mentoring junior technicians. The role involves overseeing critical system inspections, resolving intricate technical challenges, and ensuring the superior performance and compliance of fire alarm systems. M.C. Dean offers relocation assistance.

Essential Functions and Responsibilities

• Lead and manage all aspects of fire alarm system servicing, including advanced inspections, complex troubleshooting, and in-depth repairs.
• Provide expert-level diagnostics and solutions for challenging technical issues in fire alarm systems to maintain optimal functionality.
• Oversee and conduct testing of all types of interconnected systems, ensuring compliance with NFPA 72 and other applicable codes.
• Develop and implement advanced maintenance strategies, system upgrades, and enhancement plans to optimize system performance.
• Mentor and guide junior technicians, developing training plans and conducting training sessions on various aspects of fire alarm systems.
• Collaborate with cross-functional teams to plan, execute, and oversee large-scale projects involving fire alarm systems.
• Conduct thorough system assessments, analyze performance data, and recommend system enhancements for maximum efficiency.
• Emphasize safety, quality service delivery, and customer satisfaction in all service activities, demonstrating a commitment to excellence and professionalism.
• Serve as a subject matter expert and provide remote assistance to team members, acting as the quality control authority for assessing their work.
• Prepare, review, and assess documentation related to fire alarm system installation, service, and maintenance, including installation plans, commissioning plans, testing plans, and schedules.
• This is not intended to be an all-inclusive list of job duties and responsibilities. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Minimum Qualifications

• High school diploma with minimum 10 +years of related experience or Technology Degree with 8+ years of related experience
• NICET Fire Alarm Systems Level III or pass NICET III exam within 90 days of employment.

Additional Requirements

• Ability to obtain US Clearance, minimum DoD Secret Clearance.
• Position is subject to an additional customer background check.
• This position will require up to 15% travel throughout the United States.
• Above average level of attention to detail and professional work ethic.
• Commitment to excellence and a high quality of work.
• Knowledge of NFPA 72 and OSHA Requirements
• Ability to function in a controlled, effective manner under stress.
• Strong desire to continuously increase your skill set and take on more responsibility.
• Above average communication skills with customers, other field personnel, office staff and sub-contractors.
• Excellent decision-making skills.
• Strong leadership skills

We offer an excellent benefits package including:

• A competitive salary
• Medical, dental, vision, life, and disability insurance
• Paid time off
• Tuition reimbursement
• 401k Retirement Plan
• Military Reserve pay offset
• Paid maternity leave
• Pay range: $45.00 - $55.00

Physical Requirements

• The position requires the ability to lift, carry, and move objects weighing up to [50 pounds] on a regular basis. Candidates must demonstrate physical strength and stamina to perform various tasks, including but not limited to, loading, and unloading, operating equipment, and assisting in the transportation of various materials. Proper lifting techniques and safety protocols must be followed to ensure personal and team safety.
• Relocates a 12 foot stepladder without assistance.
• Works at various heights up to 60 feet and can climb and maintain balance on scaffolds, aerial lifts, catwalks and all types of ladders.
• Walks, climbs, lifts, squats, crawls, kneels, pushes, pulls and reaches overhead on a routine and repetitive basis.
• Possess good vision (may be corrected vision), the ability to see in color, and the ability to hear and communicate in English.
• May use a standard ladder without exceeding the weight limit while carrying tools.
• Tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Apply general rules to specific problems to produce answers that make sense.
• Combine pieces of information to form general rules or conclusions (including finding a relationship among seemingly unrelated events).
• See details at close range (within a few feet of the observer).
• Listen to and understand information and ideas presented through spoken words and sentences.