Customer Service Associate - Galter Life Center - Weekends

Hourly Pay Range:

Position Highlights:

A Brief Summary:

• Welcomes all members and guests that walk into GLC and provides outstanding customer service and satisfaction. Responsible for checking members and guests into the facility and provides general information about programs and services. Enables easy, convenient access to the services they need in a friendly, efficient and timely manner.

What you will do:

• Demonstrates a commitment to the mission of Galter Life Center and demonstrates a service orientation and adheres to all responsibilities and standards of the Life Center.

• Greet every member and/or guest that enters and exits the facility.

• Swipe/Enter each member or guest into the facility and verify that membership information is accurate.

• Provide general information about classes, programs, services, special promotions, and answer inquiries via telephone or in person. Direct inquires/questions to the appropriate person if not familiar or unable to assist.

• Be able to conduct a tour of the facility and answer general membership questions.

• Complete register sale transactions for products and services and take membership payments.

• Update basic member information including: address, email, phone and credit cards in CSI software.

• Answers high volume of incoming calls promptly, courteously, and transfers calls to appropriate personnel

What you will need:

• High School diploma

• Must be at least 18 years of age

• Prior Customer Service/Desk Operations experience

Benefits:

• Career Pathways to Promote Professional Growth and Development

• Retirement Options with Company Match

• Community Involvement Opportunities