Rappresentante servizio clienti associato, livello base

PPG has an exciting opportunity available for a Customer Service Admin in Grand Prairie, Texas. As a Customer Service Admin you will support all Customer Service Representatives with multiple tasks including all reporting, status updates, and taking on your own customer accounts. You will report to the Customer Service Manager. This is an on-site position.

Key Responsibilities

• Executes purchase orders for materials and customer orders

• Resolves customer queries, recommending solutions and guiding customers throughout the ordering process.

• Respond to customer queries in a timeline and accurate way, via phone and email.

• Identify customer needs and update internal ERP databases with information regarding customer orders.

• Work with inventory levels to ensure delivery of materials and supplies.

• Maintain accurate records of purchases, ensuring compliance with company policies, and adhering to relevant regulations.

• Process customer orders accurately and efficiently, ensuring timely delivery and compliance with all relevant regulations.

• Collaborate with sales personnel to ensure that customer orders are shipped, and PPG service level objectives are met or exceeded.

• Ensures accuracy of all sales orders.

Qualifications

• High school diploma required

• 3+ years of customer service or administrative experience

• Prior experience with ERP software and reporting software

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way

Every single day at PPG:

We partner with customers to create mutual value.

We are "One PPG" to the world.

We trust our people every day, in every way.

We make it happen.

We run it like we own it.

We do better today than yesterday - everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday. Benefits will be discussed with you by your recruiter during the hiring process. #LI-ONSITE

Le fasce retributive e i benefit di PPG possono variare in base alla localita, il che ci consente di retribuire i dipendenti in modo competitivo in diversi mercati geografici. PPG prende in considerazione diversi fattori nelle decisioni sulle retribuzioni, tra cui, a titolo esemplificativo ma non esaustivo, competenze, esperienza e formazione, qualifiche e istruzione, licenze e certificazioni, nonche altre esigenze organizzative. Potrebbero essere applicati altri incentivi.

I nostri programmi di benefit per i dipendenti sono progettati per supportare la salute e il benessere dei nostri dipendenti. Eventuali coperture assicurative e benefit saranno conformi alle condizioni dei programmi applicabili e ai documenti del piano governativo associati.