Director of Administrative Operations - Tepper School of Business

Carnegie Mellon University
vision insurance, paid time off
United States, Pennsylvania, Pittsburgh
5000 Forbes Avenue (Show on map)
Jun 20, 2025
Responsible for comprehensive program management of a graduate and/or undergraduate program or multiple programs. Involves significant outreach due to interdisciplinary programs or external university or corporate partnerships/collaborations including resolving complexities with interdisciplinary or out-of-Pittsburgh programs. Presents to groups and to larger venues. Uses expertise to deal with exception cases. The position will work directly with the program management team, including faculty director, to manage perspective student, current student and alumni events, consulting for students and curriculum planning. The individual should be enthusiastic about forming strong bonds with students and helping students navigate their relationship with CMU before, during and after their time at the university. The Tepper School of Business lives at the heart of Carnegie Mellon University, guided by a mission to transform the world, pioneering and innovating at the intersection of business, technology, and analytics. The Director of Administrative Operations provides leadership in developing, managing, and improving the administrative processes to support student success and academic program management. Core responsibilities include: Hire, train, supervise, and evaluate the Senior Academic Coordinator. Lead course planning for undergraduate programs including course scheduling, space assignments, and enrollment/waitlist management. Support curricular strategic planning and academic program implementation. Manage regular and ad-hoc student and course data requests to support student persistence, course management, and academic program implementation. Maintain Tableau dashboards. Oversee transfer course equivalency review processes for undergraduate programs. Coordinate regular administrative processes related to student records, Stellic audits, course management, and persistence efforts. Manage minor/additional major declaration processes and intra-major changes. Oversee annual catalog and handbook publications. Provide academic advising to specialized populations including advising meetings, notes, and resource referrals, to promote academic success, self-advocacy, and well-being. Represent Tepper Undergraduate Programs with campus partners (academic advisors, Registrar's Office, Enrollment Management). Attend and contribute to staff meetings, professional development opportunities, and major campus events (i.e., orientation, commencement). Other duties assigned as special projects. Adaptability, excellence, and passion are vital qualities within Carnegie Mellon University. We are in search of a team member who can effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work. Qualifications: Bachelor's degree required; Master's degree preferred 5-8 years of relevant work experience required A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered. Please submit a cover letter and resume in your application materials Requirements: Successful pre-employment background check Additional Information: Sponsorship:Applicantsfor this positionmustbecurrentlylegallyauthorized to workfor CMUin the United States. CMU will notsponsor or take over the sponsorship of an employment visa for this opportunity.Carnegie Mellon is not a qualifying employer for the STEM OPT benefit: only the 12-month OPT may be used to work at Carnegie Mellon. Work Posture: This position is operating on a hybrid schedule, with an on-campus/in-office presence the days a week Joining the CMU team opens the door to an array of exceptional benefits. Benefits eligible employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance as well as a generous retirement savings program with employer contributions. Unlock your potential with tuition benefits, take well-deserved breaks with ample paid time off and observed holidays, and rest easy with life and accidental death and disability insurance. Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team to help navigate childcare needs, fitness center access, and much more! For a comprehensive overview of the benefits available, explore our Benefits page. At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond credentials, we evaluate the role and responsibilities, your valuable work experience, and the knowledge gained through education and training. We appreciate your unique skills and the perspective you bring. Your journey with us is about more than just a job; it's about finding the perfect fit for your professional growth and personal aspirations. Are you interested in an exciting opportunity with an exceptional organization?! Apply today! Location Pittsburgh, PA Job Function Academic Program Administration Position Type Staff - Regular Full Time/Part time Full time Pay Basis Salary More Information: Please visit "Why Carnegie Mellon" to learn more about becoming part of an institution inspiring innovations that change the world. Click here to view a listing of employee benefits Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran. Statement of Assurance