Collections Representative

Royal Waste is a leading provider of sustainable waste and recycling solutions serving the New York metropolitan area. With a commitment to customer service, environmental responsibility, and operational excellence, we are proud to support local communities while helping clients manage waste more efficiently. Join our growing team and be part of a mission-driven company making a real impact.

Job Summary:

We are seeking a detail-oriented and results-driven Collections Representative to join our team in-office, five days a week. The ideal candidate will be responsible for managing outstanding accounts, contacting customers to collect payments, and negotiating payment arrangements while maintaining positive customer relationships. This role requires excellent communication skills, strong problem-solving abilities, and a customer-focused approach to resolving delinquent accounts.

Pay rate: $25.00-$28.00 per hour/based on experience

Schedule: Monday- Friday in office 5 days.

Key Responsibilities:

• Contact customers via phone, email, and written correspondence to collect outstanding payments.
• Negotiate payment plans and settlements within company guidelines.
• Maintain accurate records of customer interactions, payment arrangements, and collection efforts in the system.
• Collaborate with internal departments to resolve billing discrepancies and disputes.
• Escalate complex cases to the appropriate team or management as needed.
• Monitor and follow up on past-due accounts to ensure timely resolution.
• Meet or exceed collection targets and department goals.
• Adhere to company policies, industry regulations, and compliance standards.

Qualifications & Skills:

• High school diploma or equivalent (Associate's or Bachelor's degree preferred).
• 1+ years of experience in collections, accounts receivable, or a related customer service role.
• Strong negotiation and problem-solving skills.
• Excellent verbal and written communication abilities.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and collections software.
• Ability to work independently and within a team in a fast-paced office environment.
• Strong attention to detail and ability to handle confidential information
• Fluent in Spanish (required) - must be able to communicate professionally in both English and Spanish.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and sick leave.
• Opportunities for career growth and advancement.

If you are a motivated professional with a passion for collections and customer service, we encourage you to apply today!

https://careers.wasteconnections.com/us/en

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.