New

Healthcare Customer Service Representative

TEKsystems
$17.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, Michigan, Detroit
Jun 07, 2025
Description Responsible for contacting medical and/or dental healthcare professionals to retrieve missing or incomplete documentation of requested services and ensure customer/contract specifications are being met. Inform and educate office providers on expectations of service delivery and appropriate documentation of medical/dental services. Analyze order requests and determine appropriate course of action based on contract specifications with varied requirements and specific service component expectations. They will be starting on fax receive team, they sorting and attaching faxes to those orders and will be updating on what they're missing from the providers. They will then be getting trained on retrievals after that. They have KPIs and documentation that has to be returned within a certain time frame. Will be assigned to a pod that is assigned to a number of states/regions. Should expect to handle 50-60 orders per day. The current average per hour is 7 orders. We are looking for candidates who are relationship driven. They will be asking questions around "how can I help?" Will also have a level of investigative work so need candidates who will provide white glove service. Pay and Benefits The pay range for this position is $17.50 - $17.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jun 13, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.