Senior Customer Experience Associate
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![]() United States, Pennsylvania | |
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Why join us? We're on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to express themselves, connect with the world, and live richer lives. At Tobii Dynavox, you can grow your career within a dynamic, global company that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What's more, you'll be part of a work culture where collaboration is the norm and individuality is welcomed. As a member of our team, you'll have the power to make it happen. You'll solve challenges, deliver solutions and develop new, efficient processes that make a direct impact on our customers' lives. What you'll do: The Senior Customer Experience Associate serves as a self-sufficient agent that can handle escalations, effectively work with other departments, and guide customers and TD Solutions Consultants along the customer journey. As a senior Sales Enablement department member this role will have regular involvement in process improvement initiatives and will be critical to Go-To-Market success. This position plays a vital role in enhancing operational efficiency and improving the overall customer experience by optimizing internal processes and supporting cross-functional collaboration within Tobii Dynavox. The Sr. Customer Experience Associate focuses on streamlining workflows by developing and maintaining internal resources, tools, and best practices, ensuring that internal processes run smoothly to provide a seamless experience for customers. As a Senior Customer Experience Associate, you will be responsible for:
Minimum Qualifications:
What you'll bring:
Travel may be required on occasion (1-2 times per year) Apply today! We believe in empowering individuals - including our own employees - to reach their full potential. So, if you want to change lives while growing your own career, we'd love to hear from you. |