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VP Sales Manager - Customer Direct

First Citizens Bank
United States, New Hampshire, Portsmouth
155 Commerce Way (Show on map)
Jun 05, 2025
Overview

First Citizens Equipment Finance is a full-service, vendor-centric lending/leasing business unit. FCB EF provides a wide array of lending and leasing products/solutions to customers ranging in size from small/medium businesses to enterprise entities through its affiliation/alignment with OEM equipment vendors, their distributors, resellers, and dealers.

This position is responsible for managing a team of sales professionals with a focus on driving customer engagement, discovering and managing future cap-ex funding requirements, refinance opportunities, new working capital loan products, general bank products


Responsibilities

  • Responsible for managing a team of sales professionals with a focus on driving customer engagement, discovering and managing future cap-ex funding requirements, refinance opportunities, new working capital loan products, general bank products
  • Facilitate Sales Representative Account Activity by managing lead distribution, account call reviews, and customer distribution, Portfolio targeting
  • Manage teams KPI's including monthly funded volume, pricing, conversions, pipeline management and sales team development
  • Provide tactical/ coaching support in employee level meetings on a daily/weekly basis
  • Manage Rep Level performance management to target production standards
  • Provide training on the CRM / Salesforce.com and basic utilization and navigation

Qualifications

Basic Qualifications:

Bachelor's Degree and 6 years of experience in Financial Services

-OR-

High School Diploma or GED and 10 years of experience in Financial Services

Required Experience:

  • 5+ years in a prior sales role with at least 3 years of management experience preferred
  • Strong knowledge of small business lending
  • Strong written and verbal communication skills with an ability to communicate effectively across business levels
  • Strong Customer Service skills with exceptional attention to detail
  • Salesforce / CRM experience
  • Strong influencing and negotiation skills
  • Client-focused, proactive, and results-oriented.
  • Proficient with Microsoft Office Suite; Excel, PowerPoint, Word

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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