Operations Assistant, Key Accounts

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DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: Seattle, WA

Division:Air & Sea US
Job Posting Title: Operations Assistant, Key Accounts
Time Type: Full Time

Summary

As an Operations Assistant, you will support the day-to-day operations and execution of international freight forwarding services for our global clients. You will work alongside a team of experienced logistics professionals to ensure smooth coordination, shipment visibility, and timely communication. This is an entry-level role ideal for a motivated candidate with foundational knowledge of international logistics and a strong desire to learn and grow in account management.

You'll be trained on internal SOPs, freight systems, and key customer requirements, with the goal of advancing into a more autonomous client-facing role over time. This role requires high initiative and self-motivation whilst thriving on challenges."

Duties and Responsibilities

• Assist in coordinating transportation and logistics operations, including documentation, booking, and delivery.
• Liaise with customers, carriers, and freight forwarders to ensure smooth movement of freight.
• Coordinate with internal teams, such as sales and customer service, to ensure customer satisfaction and timely delivery of shipments.
• Assist in maintaining accurate and up-to-date records related to shipments, customer information, and other operational data (SOPs/IOPs...)
• Exposure to KPI reporting, sustainability metrics, and client SLA tracking.
• Respond to customer inquiries and resolve any issues or concerns related to operations.
• Prepare and submit reports to management as needed.
• Ensure compliance with company policies and procedures.
• Other duties as assigned by the supervisor.

Educational background / Work experience

• Associate's or Bachelor's degree in a relevant field such as business, logistics, or transportation preferred.
• Minimum of 1 year of experience in transportation and logistics operations or a related field.

Skills & Competencies

• Meticulous attention to detail, strong organizational skills, and reliable follow-through.
• Excellent verbal and written communication skills.
• Able to thrive in fast-paced settings and juggle multiple priorities.
• Strong customer service mindset.
• Proficient in Microsoft Office, particularly Excel and Word.
• Familiar with transportation management systems.
• Strong interpersonal skills and receptive to feedback.
• Flexible to occasional overtime or extended availability as needed.
• Performance will be measured by response time, accuracy, and team contribution.

Preferred Qualifications

• Understanding of logistics and supply chain operations.
• Experience working in a team environment.
• Knowledge of international trade regulations and customs procedures.

Language skills

• Fluent in English (oral and written)

Computer Literacy

• Proficiency in Microsoft Office, particularly Excel and Word.
• Experience working with transportation management systems.

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

For this position, the expected base pay is: $20.75 - $27.75 / Hourly. Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources athr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.