Senior Credit & Collections Associate

As a Senior Credit and Collections Associate you will ensure the timely collection of Customer accounts receivable and credit qualify Customers. In this role you are responsible for identifying and coordinating the resolution of any underlying issues delaying payment and to monitor/assess credit risk. You will work directly with the Customer and internal departments including Sales, Customer Service, Sales Support, Service, Tax, Logistics, and Accounts Receivable.

This is a hybrid role with the requirement of working onsite at our Mentor, OH Corporate HQ, 2-3 days per week.

• Oversee the credit assessment, collection and ongoing maintenance of Customer accounts.
• Assess the credit worthiness of Customers and establish/revise credit limits in accordance with corporate policies up to $100,000. Analyze financial statements, interpret credit agency reports/ratings, and develop credit limit recommendations.
• Run a credit hold report multiple times per day and communicates to the appropriate internal parties the reasons orders remain on credit hold.
• Contact Customers directly regarding payment on open accounts receivable.
• Identify underlying issues delaying payment and coordinate the internal resources needed to resolve such issues. Work directly with both Customers and internal departments including Sales, Customer Service, Sales Support, Service, Tax, Logistics, and Accounts Receivable to resolve such issues.
• Reconcile the entered/invoiced order to the Customer's purchase order and payments received.
• Prepare collection letters, spreadsheets and Customer account statements as needed.
• Recommend to the Supervisor, Credit & Collections accounts to be charged off and/or placed with a third party for collection.
• Produce summarized monthly accounts receivable aging reports, credit memo pending reports, and other reports as required.
• Alert the Supervisor, Credit & Collections of any credit concerns.
• Meet individual goals as established by management, e.g. reduction of dollars past due.
• Contact Customers - 50%
• Prepare reports, assess credit limits, perform account reconciliations - 25%
• Work with internal resources to resolve issues delaying payment - 25%

Required:

• High School Diploma or GED
• Minimum of 3 years Credit/Collections or general business experience required
• Experience with Microsoft Office suite of products

Preferred:

• Bachelor's degree in Finance, Accounting, or general business
• Experience using Oracle or similar ERP system

Other:

• High degree of Customer focus
• Excellent verbal and written communication skills
• Ability to build relationships with other departments
• Detail oriented
• Excellent organizational, analytical and problem solving skills
• High level of professionalism and integrity
• Ability to work effectively with all levels of the organization including senior management